Technical Associate Security Operations Engineering Desk Analyst

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
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Inviting applications for the role of Technical Associate - Security Operations Engineering Desk Analyst
In this role Security Operations Engineering Desk Analyst delivers frontline security monitoring investigates alerts and collaborates with engineering teams to strengthen detection and response capabilities.
Responsibilities
Central Intake Triage and Execution (Runbook-Based)
Serve as the single front door for cybersecurity service requests alerts and operational tasks across in-scope towers (IAM Network ZTNA/NAC/DNS Email WAF Data/Cloud where routed).
Perform runbook-based triage to determine impact severity affected services/users and required response path.
Execute standard actions as defined in approved SOPs/runbooks (e.g. basic containment steps verification checks routine operational tasks) and route to the appropriate tower owner when engineering judgment is required.
Perform accurate queue mapping and work assignments in the ITSM tool (correct categorization priority/severity tagging routing and SLA clocks).
Service Request Fulfillment (as per Client procedures)
Execute service requests for in-scope security tools/services consistent with SLAs and the associated ticket instructions.
Ensure all actions taken are recorded in the Client tracking tool (ticket updates status resolution/next steps escalation notes).
Support end-to-end ticket management: updates requester communication and closure confirmation aligned with defined procedures.
Respond to urgent business-critical and VIP service requests per established escalation and handling procedures.
Evidence Capture Logging and Audit Support (operational execution)
Collect and store cybersecurity evidence of testing execution and change-management activities as required to support SOX and other audit needs (per defined processes).
Maintain sufficient logs/data/evidence artifacts produced through operations (ticket evidence screenshots console exports time-stamped actions) as required by compliance/certification expectations for the in-scope services.
Support requests from Client for information/evidence to support audits by retrieving and packaging operational artifacts from tickets and standard repositories.
Change Incident and Problem Operations Support
Support change execution that is pre-approved and documented via runbooks; ensure change tickets are complete and evidence is attached.
Participate in issue resolution meetings as requested; provide operational status and artifacts.
Support problem management by identifying recurring operational patterns contributing ticket data for RCA and ensuring follow-up actions are logged and tracked (RCA ownership remains with the defined owner per Client governance).
Perform post-implementation verification steps defined in runbooks to validate corrective actions were implemented.
Knowledge Management and Continuous Service Improvement (operational contributions)
Capture knowledge that assists in resolving service requests in the Client-hosted knowledge repository (when available).
Propose runbook/SOP updates based on observed operational gaps; submit improvements through the defined approval process.
Provide required operational metrics on a monthly basis (from ticketing and operational logs) as defined by Client service level reporting requirements.
Escalation & Communications
Execute timely escalation to tower L2/L3 owners for incidents/outages complex changes or non-standard scenarios.
Maintain clear and structured shift handoffs (open incidents pending actions SLA risks escalations in-flight).
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in computer science Information Systems Cybersecurity or equivalent experience.
Experience in 247 operations with shift-based support and disciplined handoff practices.
Preferred Qualifications/ Skills
Demonstrated ability to follow documented procedures precisely and maintain strong operational quality (ticket hygiene evidence quality and SLA discipline).
ITIL foundations (preferred) security operations certifications (preferred: Security SC-200 or equivalent practical experience).
Comfortable working in a regulated environment with strict audit/evidence expectations and segregation-of-duties discipline.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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