Customer Service Representative (Gatineau, QC) On-Site
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
- 12-month Contract
- Schedule: 24h to 35h hours weekly onsite only
- Location: 706 boulevard Gréber Gatineau QC CAN J8V 3P8
At Enbridge our goal is to be the first-choice energy delivery company in North America and beyondfor customers communities investors regulators and policymakers and employees.
To meet that goal Enbridge is partnering with Raisea leading recruitment firm that specializes in IT Technical and Engineering staffing.
Together Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If youre looking for a challenging role that will make the most of your skills while allowing you to make an impact this is it.
Enbridge is hiring a Customer Service Representative right nowwhen you apply Raise will review your application within 48 hours and contact qualified applicants for interviews.
Job Overview
The Customer Service Representative serves as the primary point of contact for the clients customers delivering professional efficient and solution-oriented support. This role focuses on building trust understanding customer needs resolving concerns and identifying opportunities to enhance the customer experience while supporting business objectives.
Key Responsibilities
- Handle incoming customer interactions in a professional and timely manner while building rapport and trust
- Listen actively to understand customer needs and provide accurate efficient and courteous solutions
- Identify opportunities to promote and upsell products or services in alignment with customer needs
- Develop and maintain strong knowledge of the clients products services and processes to ensure accurate support
- Resolve customer concerns with empathy and professionalism turning challenges into positive experiences
- Complete administrative and documentation tasks as required to support customer interactions and internal processes
Qualifications
- Strong communication and active listening skills
- Demonstrated ability in sales and upselling techniques
- Ability to thrive in a fast-paced and dynamic environment
- Strong organizational skills with the ability to manage multiple priorities
- Proficient in using computer systems and various software applications
- Ability to follow detailed procedures and adhere to established processes
- Strong problem-solving skills with a customer-focused mindset
- Adaptable patient and able to remain professional under pressure
- Ability to work both independently and collaboratively within a team
- Effective complaint handling and resolution skills
Please note: Successful applicants will be employees of Raise working at Enbridge facilities with both Enbridge and contract employees.
Applying with Raise
Raise is an established IT and engineering hiring firm with over 60 years experience connecting talented candidates with meaningful work. When you apply youll get more than just a chance at a great jobyoull become part of a vast network of employers that are always changing.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process please contact us at1 or
#ENBC
Required Experience:
Unclear Seniority
