Technical Services Specialist
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions. At HUB24 we know the smartest investments start with our are innovative and ambitious and we move fast.
At HUB24 we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape we build a culture that supports our team members to have a real impact on our business and the success of our customers.
HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)
THE HUB24 STORY
We think creatively and were not constrained by traditional thinking or barriers to success. Were led by experts realists with ideas grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.
Benefits and Life at HUB24
Learn more about our employee benefits HERE.
Job Summary:
The Head of Technical Services is responsible for establishing and leading a highperforming technical services team that supports advisers and business units across the HUB24 Group. The role plays a critical part in simplifying and clarifying Australias superannuation tax and retirement systems enabling advisers brokers private wealth firms and licensees to deliver accurate reliable advice to their clients.This role is pivotal in supporting retaining and attracting advisers driving sales activity and strengthening HUB24s reputation as a trusted partner to the advice industry. Through strong technical expertise leadership and client service the Head of Technical Services helps build confidence in HUB24s solutions and reinforces the value HUB24 brings to advisers and their clients.
Responsibilities:
Establish and lead a highperforming Technical Services function that supports advisers and business units across the HUB24 Group
Provide trusted technical expertise across superannuation tax SMSF and retirement strategies to support adviser decisionmaking
Partner closely with Distribution Product Legal Risk and Operations to enable advisers and support platform growth
Support and retain highvalue advisers by delivering bespoke technical solutions for complex client scenarios
Enable successful product development and launches through technical input adviser guidance and implementation support
Build HUB24s profile as a technical leader through education CPD delivery thought leadership and industry engagement
Represent HUB24 at industry events conferences and professional development forums as a technical subject matter expert
Develop and maintain highquality technical content resources and internal knowledge hubs
Act as an escalation point for complex technical queries and uplift technical capability across sales and service teams
Drive strong collaboration service excellence and a consistent adviser experience aligned to HUB24s growth strategy
Requirements:
Proven senior leadership experience in technical services technical advice or technical operations within financial services superannuation or wealth management
Deep technical expertise across superannuation tax retirement and SMSF strategies with the ability to translate complexity into clear practical advice for advisers
Demonstrated success in building leading and developing highperforming specialist teams
Strong commercial mindset with experience supporting adviser growth retention and sales outcomes
Ability to partner effectively with senior stakeholders across Distribution Product Legal Risk Compliance and Operations
Experience contributing technical expertise to product development platform enhancements and launches
Confident communicator with the ability to present educate and influence at all levels including advisers executives and industry audiences
Experience delivering CPD training thought leadership or industry presentations is highly regarded
Strong judgement integrity and accountability with a customercentric approach to service delivery
Comfortable operating in a fastpaced evolving regulatory environment balancing technical rigour with commercial outcomes
The Recruitment Process
Acknowledgement email once your application has been submitted.
Our Talent team will start reviewing your application. If unsuccessful you will be notified.
If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.
If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.
Should you require any accommodations to the recruitment process please email and one of our team will contact you.
Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.
Communication of outcomes to successful and unsuccessful candidates and feedback provided.
*As part of our process a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection noticecan be found here.
2024 CircleBackInitiative Employer we commit to respond to every applicant.
Endorsed by WORK180 we are proud to be recognised as an employer of choice for women.
We have been nominated and placed on theBOSS Best Places to work list.
Seek Star Awards 2024 - Nominated as a finalist for theBest Employer Brand Initiative
HUB24 is an equal opportunity employer.We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you
Required Experience:
IC
