Customer Journey Analyst
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
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Customer Journey Analyst
Are you passionate about understanding customer needs and creating meaningful engaging experiences
Do you thrive in a role that blends analytical thinking innovation and crossfunctional collaboration If so we are looking for a Customer Journey Analyst to join our team and help elevate the experience of healthcare patients across our affiliate. Read on and apply today!
The Position
As a Customer Journey Analyst at Novo Nordisk you will play a key role in shaping how we listen to and act on customer insights. Your responsibilities will include:
- Leading the Voice of Customer (VoC) programme using both qualitative and quantitative methods to deeply understand customer perceptions needs and expectations.
- Conducting field immersions and onsite visits with healthcare professionals and sales representatives to validate insights and collect realworld perspectives.
- Translating customer learnings into actionable recommendations for Medical Marketing Sales and Omnichannel teams.
- Building updating and optimising endtoend customer journey maps for key customer profiles identifying pain points unmet needs and opportunities to enhance engagement.
- Collaborating with crossfunctional stakeholders to align touchpoints messaging and engagement tools with customer expectations.
- Driving innovation projects focused on improving customer experience through new methodologies digital solutions and testing.
- Designing and executing pilots and prototypes to validate new ideas and trial innovative engagement approaches.
- Partnering with internal teams to scale successful solutions and embed them into core operational processes.
Qualifications
We know that great candidates come from diverse backgrounds. If you meet most of the following wed love to hear from you:
- Degree in Marketing Digital Finance or a related field.
- 2 years of experience in project management transformation innovation or datadriven initiatives (pharma experience is not required).
- Advanced English.
- Familiarity with Agile methodologies.
- Strong strategic thinking creativity and an innovationoriented mindset.
- Experience with data analysis BI tools or CRM reporting platforms.
About the Department
You will be part of International Operations Novo Nordisks largest operational unitspanning 194 countries and reaching 95% of the worlds population. With more than 18000 passionate colleagues our work impacts the lives of 35 million patients every single day. We operate in a fastpaced dynamic environment driven by a shared commitment to outperform the competition and drive meaningful global impact.
Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes we are growing massively and expanding our commitment reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table and we work continuously to bring out the best in them. Working at Novo Nordisk were working toward something bigger than ourselves and its a collective effort. Join us! Together we go further.
Together were life changing
Contact:
To complete your application please submit your CV by clicking Apply now and following the instructions. For more details follow our LinkedIn page:Novo Nordisk: About LinkedIn
Apply by March 30th 2026.
Required Experience:
IC
About Company
You will be part of the Gulf Cluster sales team based in Qatar. You will report to the Country Sales Manager. The local team consists of approx 10 employees, and has highly-engaged and experienced members that are looking for a new teammember.
