Regional Quality Manager
Share
Job Location:
Roanoke, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Regional Quality Manager plays a critical role in ensuring that Trivium products meet current and future performance and quality expectations. This role manages customer quality relationships across the assigned region serving as the primary interface between customers and Triviums manufacturing plants. Acting as a customerfocused technical leader this position partners crossfunctionally to align customer needs with internal capabilities translate quality requirements into actionable improvements and drive a proactive approach to product quality food safety and customer satisfaction. The Regional Quality Manager is the voice of the customer in product and process improvement including new product introduction projects.
Job Duties:
Strategically plan and lead regional customerengagement quality strategy working closely with Commercial team strengthening relationships enabling early quality response and preventing issues.
Align Quality Commercial and CTS priorities to maximize customer support and ensure consistency with commercial strategy and objectives.
Provide customer and market insights that shape longterm quality product and process improvement initiatives.
Drive regional quality and compliance including HARA and GFSI packaging standards as per customer requirements.
Champion customer satisfaction and continuous improvement across all manufacturing sites.
Translate customer inputs into actionable plant projects and quality improvements.
Guide plants in meeting specifications and customer requirements consistently.
Lead quality improvement and riskreduction initiatives using FMEA and other risk assessments.
Act as primary contact for customer and thirdparty audits ensuring timely and effective corrective actions.
Partner with Commercial Product Development and Engineering on new business trials and qualifications.
Deliver training on product quality food safety and related systems across the region.
Lead crossfunctional problemsolving to resolve quality issues quickly and prevent recurrence.
Ensure corrective actions are implemented verified over time and shared across relevant products or processes.
Support daily quality coordination between customers and manufacturing plants.
Respond to customer inquiries regarding sustainability regulations and technical documentation.
Coordinate resolution of internal customer issues and maintain consistent stakeholder communication.
Conduct internal and supplier audits when needed to ensure product safety compliance and certification readiness.
Other responsibilities as assigned.
Qualifications and Experience Requirements:
Bachelors degree in relevant discipline. Or Associate degree with minimum 5 years in quality management and/or customer technical service experience.
Experience with metal can quality manufacturing operations.
Demonstrated experience managing external customer relationships in a technical or qualitydriven environment.
Proven track record in process improvement transformation initiatives and standardizing ways of working.
Experience working crossfunctionally with Sales Operations Quality and R&D.
Experience influencing internal and external stakeholders at multiple organizational levels.
Strong peopleleadership skills with experience managing teams (both direct reports and matrix environments).
Demonstrated ability to lead through influence drive change and coordinate crossfunctional activities.
Ability to organize prioritize and allocate workload across a regional technical team.
Six Sigma Black Belt or Green Belt Certification preferred.
Strong Quality Core tools including Root cause/corrective actions FMEA Control Plans etc.
ASQ Certification (CQE CQA etc.) preferred.
GFSI and HARA development and implementation experience.
Proficiency with Microsoft Office programs.
Strong verbal and written communication skills.
Ability to multitask in a fast-paced environment.
Skilled in using statistical and analytical tools and fundamentals.
Ability to travel up to approximately 50%
Work Environment:
The noise level in the work environment is usually very loud in plants outside of the office area. Employees must wear hearing protection and all other assigned Personal Protective Equipment. Temperature can range from extreme cold (<40 degrees) to extreme heat (>90 degrees). The atmosphere contains fumes dust and odors.
Required Experience:
Manager
Key Skills
About Company
Trivium is a global company with industry-leading expertise in producing and supplying sustainable metal packaging
