Let's begin! Product Support Specialist Fin
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.
If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.
- Skills and Competencies
- Experience using developing or supporting complex technology solutions ideally within a clientfacing or service environment
- Superb analytical skills with persistence in problem solving and the ability to troubleshoot complex issues accurately
- Strong clientfocused mindset with the drive and enthusiasm to achieve high levels of customer satisfaction
- Highly organized and autonomous with the ability to multitask effectively and manage competing priorities
- Strong collaboration and communication skills with the ability to work effectively within an international team and present solutions clearly
- Basic knowledge of Structured Query Language (SQL) and French language skills are considered an advantage but are not essential for the role
Education
- Degree in Finance Mathematics Economics Accounting or a similar discipline with strong interest in financial risk and regulatory environments
Responsibilities
- Develop and maintain in depth knowledge of Moodys Risk Management and Regulatory Compliance products to provide expert guidance on product features and functionality
- Provide detailed advice and assistance to clients on the use of complex financial software applications
- Accurately troubleshoot and investigate complex client issues responding in a courteous professional accurate and timely manner
- Maintain ownership of client interactions while managing and escalating requests appropriately to ensure effective resolution
- Identify capture and communicate client feedback on product features functionality and technical architecture to Product Management teams
- Partner with global Product Managers and subject matter experts to support continuous product improvement
- Participate in internal projects and contribute to team initiatives following completion of the initial training program
- Continuously enhance product and domain expertise through on the job learning and ongoing development
About the team
Our Moodys is a global integrated risk assessment firm that empowers organizations to make better decisions. The Client Services team supports expert end users of Moodys Risk Management and Regulatory Compliance solutions by providing high quality guidance problem resolution and product expertise. By joining the team you will work with leading edge technology collaborate with global product and subject matter experts and be part of an open collaborative and customer focused environment committed to delivering value.
Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.
Required Experience:
IC
Key Skills
About Company
Moody's CreditView is our flagship solution for global capital markets that incorporates credit ratings, research and data from Moody's Investors Service plus research, data and content from Moody's Analytics.
