Customer Product Trainer

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

New Position: This position is open due to an existing vacancy to support our evolving business needs.

Are you passionate about empowering professionals through education and transforming the way they experience technology Were looking for a Customer Product Trainer who will play a pivotal role in driving product adoption and customer success through innovative impactful learning experiences. If you thrive at the intersection of education technology and customer engagement this is a great role for you.

About the Role

In the role of Customer Product Trainer you will:

Design and deliver engaging customer education programs both in-person and virtually that drive product adoption retention and long-term customer satisfaction.
Develop structured curricula and training materials grounded in adult learning principles and instructional best practices to meet clearly defined learning objectives.
Collaborate with cross-functional teams to understand legal workflows and integrate relevant processes into meaningful context-rich educational content.
Apply AI-based solution expertise to create innovative learning experiences that address real customer challenges and accelerate product value realization.
Enable customer success by equipping customers with the tools resources and guidance needed to maximize the value of their Thomson Reuters solutions.
Leverage training analytics and customer feedback to continuously assess refine and elevate the effectiveness of learning programs.
Maintain proficiency in web-based platforms and virtual collaboration tools to deliver seamless high-quality training and customer engagement experiences.

About You

You are a fit for the role of Customer Product Trainer if you have:

Bring 2 years of professional experience in training facilitation or a related learning and development role with a proven track record of delivering impactful education programs to diverse audiences.
Possess a strong customer-first mindset with a demonstrated ability to build lasting relationships anticipate customer needs and foster loyalty through empathy and clear communication.
Have proven experience in presentation delivery and facilitation with the ability to convey complex information in a clear engaging and accessible manner across diverse audiences.
Demonstrate expertise in curriculum design and development with the ability to structure educational programs that align with specific learning objectives and measurable outcomes.
Juris Doctor (JD) degree or bring substantial hands-on experience working within the legal industry is strongly preferred.
Show proficiency in troubleshooting and problem-solving with the ability to diagnose and resolve customer issues related to product adoption and education programs efficiently.
Be fully bilingual in English and French with demonstrated professional experience designing and delivering training programs in both languages to diverse customer audiences.
Ability to travel up to once a month in Canada.

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Whats in it For You

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario Canada the base compensation range for this role is $79000 CAD - $129000 CAD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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Required Experience:

New Position: This position is open due to an existing vacancy to support our evolving business needs.Are you passionate about empowering professionals through education and transforming the way they experience technology Were looking for a Customer Product Trainer who will play a pivotal role in dr...