Control Oversight Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Were looking for aControl Oversight Managerto join our GRC this role you are expected to support a wide range of projects and operational processes. Lead the control testing development and enhancement of processes and controls to drive efficient effective workflows while ensuring alignment with all company policies and regulatory standards. This role spans a wide range of responsibilities including but not limited to control testing RCSA execution risk mediation audit support monthly reporting process improvement procedure creation project coordination and other Operations Governance initiatives to risk and controls governance within the Operations division.
Position Responsibilities:
- Perform internal control testing for RCSA Operational Risk and Resilience Oversight quality assurance and audit activities
- Design and implement new controls and tests to address audit-identified risk areas
- Analyze processes and controls using data analytics to identify gaps trends and remediation needs
- Recommend system enhancements and operational improvements to increase efficiency and strengthen risk governance
- Troubleshoot and resolve complex operational and control-related issues
- Drive continuous improvement of business processes and controls
- Act as an internal subject matter expert (SME) for escalations consulting and problem-solving
- Serve as liaison for departmental and cross-functional initiatives and projects
- Collaborate with stakeholders to facilitate issue resolution and corrective actions
- Coordinate research and responses for compliance monitoring internal reviews and external audits
- Oversee review and updates of procedures including Disaster Recovery Business Continuity Records Management and Privacy
- Ensure integrity of processing and workflows through cross-department collaboration
- Maintain and manage the departments procedures and documentation library ensuring accuracy and currency
Required Qualifications:
- Experience in internal external or operational audit
- Strong knowledge of risk management RCSA frameworks and control testing
- At least bachelors degree or postsecondary education of any course
- Proficiency in Microsoft Office applications
Preferred Qualifications:
- Strong organizational time management and presentation skills
- Project management capability including familiarity with agile methodologies
- Strong analytical and problemsolving skills
- Demonstrated drive for process improvement and risk mitigation
- Excellent verbal and written communication skills
- Selfstarter with ability to work independently and with minimal supervision
- Disciplined detailoriented and accountable for assigned responsibilities
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Manager
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
