Operations Manager InterpretersLive!

Worcestershire - UK

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

This role is to manage a small team and our Interpreterslive! service

How youll make an impact

Develop a solid trusting and professional relationship with our video clients and Interpreters
Provide technical and other support to Interpreters and clients
Organise resource to deliver our on-demand service effectively and efficiently
Experience in reporting software and informative client MI reporting
Client and contract management
Respond in a timely manner to requests for support from various simultaneous communication channels
Review and reporting service utilisation to plan for resource requirements
Understand and meet the diverse needs of our clients and Interpreters
Oversee platform development relationships/roadmap
Implementation and set up of Interpreterslive! Clients

Qualifications :

Experience youll bring

Previous experience in an operational role
Willingness to be office based in Redditch
British Sign Language skills (Preferred/not mandatory)
Understanding of the platform to provide customer and interpreter support
Excellent communication skills whilst maintaining professional boundaries
Able to multitask prioritise and manage time/team efficiently
Team player
Strong problem solving capabilities
Experience of Power BI and excel
Resilience in fast paced environment
Strong leadership and management skills

Additional Information :

Salary & Benefits

Salary dependant on experience 30000 - 35000
37.5 hour week Monday - Friday
Work from home Monday and Fridays
20-25 days holiday plus bank holidays
Pension scheme
Attendance bonus
Health and Wellbeing schemes
Worcestershire Works Well health and wellbeing level 1 accreditation
Policies to include Mental Health Menopause and more
Access to mental health specialist support
Birthday celebrations/gifts
Employee Assistance Programme
Discounts and perks platform
Team events
Training
1 paid volunteering day per year
Occupational Sick Pay (OSP) and (SSP)
Work for an established company with 25 years in the industry
Supportive and flexible employer
Disability confident leader

Remote Work :

Employment Type :

Contract

This role is to manage a small team and our Interpreterslive! serviceHow youll make an impactDevelop a solid trusting and professional relationship with our video clients and InterpretersProvide technical and other support to Interpreters and clientsOrganise resource to deliver our on-demand servic...

This role is to manage a small team and our Interpreterslive! service

How youll make an impact

Develop a solid trusting and professional relationship with our video clients and Interpreters
Provide technical and other support to Interpreters and clients
Organise resource to deliver our on-demand service effectively and efficiently
Experience in reporting software and informative client MI reporting
Client and contract management
Respond in a timely manner to requests for support from various simultaneous communication channels
Review and reporting service utilisation to plan for resource requirements
Understand and meet the diverse needs of our clients and Interpreters
Oversee platform development relationships/roadmap
Implementation and set up of Interpreterslive! Clients

Qualifications :

Experience youll bring

Previous experience in an operational role
Willingness to be office based in Redditch
British Sign Language skills (Preferred/not mandatory)
Understanding of the platform to provide customer and interpreter support
Excellent communication skills whilst maintaining professional boundaries
Able to multitask prioritise and manage time/team efficiently
Team player
Strong problem solving capabilities
Experience of Power BI and excel
Resilience in fast paced environment
Strong leadership and management skills

Additional Information :

Salary & Benefits

Salary dependant on experience 30000 - 35000
37.5 hour week Monday - Friday
Work from home Monday and Fridays
20-25 days holiday plus bank holidays
Pension scheme
Attendance bonus
Health and Wellbeing schemes
Worcestershire Works Well health and wellbeing level 1 accreditation
Policies to include Mental Health Menopause and more
Access to mental health specialist support
Birthday celebrations/gifts
Employee Assistance Programme
Discounts and perks platform
Team events
Training
1 paid volunteering day per year
Occupational Sick Pay (OSP) and (SSP)
Work for an established company with 25 years in the industry
Supportive and flexible employer
Disability confident leader

Remote Work :

Employment Type :

Contract

Key Skills

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About Company

Sign Solutions

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