Lead Associate Operations
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Job Location:
Centurion - South Africa
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Legal and Case escalation specialist acts as the critical interface between the CRC and the Legal & Compliance Department as well as the support for the Customer Experience Manager. The role is responsible for managing multiple priorities escalated matters involving legal or compliance concerns ensuring accurate and timely communication risk identification documentation preparation coordinate communication conduct basic legal research as input into case file submission of case management files case follow ups proactive escalation of matters to relevant stakeholders coordinating with dealer network and internal stakeholders on escalated cases and buyback processes and overall support for both the business and legal functions.
The candidate must demonstrate strong analytical attention to detail and high degree of accuracy administrative strong written and verbal communication skills to effectively manage legal liaison responsibilities in a high-volume customer service environment.
Experience in compliance Paralegal background would be preferred.
Qualifications :
Essential
- Matric
- Fluent in English and at least 1 African languages (Sotho Zulu)
- Exposure to legal administration & customer service
Preferred
- Tertiary qualification in legal administration paralegal studies compliance or customer service (preferred).
- Minimum 3 years experience in a customer facing environment involving escalations or complaints.
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
