Associate Director, BSI Consulting & Program Management (Technology Change & Adoption focus)

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

This role will be based in either Dublin Prague or Hyderabad. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Business Solutions International (BSI) is an established team within International Commercial Launch Strategy (CLS) with the objective of providing gold standard business solutions to drive excellence in delivery and innovation across the division. The Consulting and Program Management team within BSI works across International to support and enable delivery of the highest priority programs.

As an Associate Director you will play a crucial role in shaping and executing our key transformation programs to empower the International Business Unit to achieve commercial and operational excellence. This role is central to the delivery of the Customer Engagement of the Future program (CEFUT) - a strategic initiative to replace the organisations core CRM system. Working cross functionally the candidate will drive resolution of complex business challenges and ensure the program delivers tangible organisation-wide impact.

The successful candidate will bring a strong track record in delivering large global programs and initiatives preferably in a commercial and pharma setting. This is an opportunity to make a significant impact at scale across the International Business Unit.

Location: Dublin Ireland Prague Czechia Hyderabad India #LI-Hybrid

Job Description

Key responsibilities

Lead the development of change impact assessments stakeholder maps and readiness reports for international markets
Develop change management & comms plan following initial discovery phase program governance (including change journeys change impact assessments stakeholder management plans etc).
Draft and socialize market engagement and adoption material for new CRM with frequents updates as needed of the varying program phases
Design/create and maintain training content user guides and enablement materials in collaboration with SMEs and training teams.
Draft and develop communication materials newsletters FAQs and leadership updates aligned with the CEFUT program messaging strategy.
Coordinate logistics and preparation for program sessions workshops leadership meetings and training events.
Monitor market readiness indicators taking appropriate action where needed and track progress across workstreams to help identify risks gaps or dependencies.
Lead the execution of communication campaigns and ensure timely dissemination of information to relevant stakeholders.
Collaborate with country change teams to collect data consolidate feedback and support local change execution.
Drive in hyper-care activities postgolive by tracking user feedback adoption blockers and training needs.
Maintain change dashboards reporting templates and program documentation with consistent quality and accuracy.
Engage with PMs Product Owners and functional teams and lead alignment between change communication and training activities.

Other responsibilities

Lead team building capabilities initiatives including greater depth of functional / commercial topics and our core capabilities (covering Consulting Program Management and Learning) with focus on strengthening our capabilities enhancing templates tools workflows and best practices across the organization.
Build and foster strong stakeholder relationships and role model structured ways of working collaboration and BSIs One Team Shared Impact and culture.

Essential requirements:

9 years experience supporting large transformation programs ideally in a consulting setting preferably with a focus on commercial and / or pharma industry.
Experience leading change management communication training or transformation programs with significant digital / technology rollouts and later adoption to markets or countries
Advanced understanding of digital or CRM transformations and user adoption principles
Proven ability to collaborate across diverse functions and manage senior stakeholders.
Strong analytical leadership change management activation communication and problem-solving skills.
Minimum of a bachelors degree preferably in science engineering business administration or economics

Desirable requirements:

Exposure in leading large-scale technology transformation programs or enterprise CRM rollouts.
Change management certifications (e.g. Prosci ACMP) or training

Why Novartis:
Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: to Diversity and Inclusion:

Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities join the Novartis Network here: and Rewards:Learn about all the ways well help you thrive personally and professionally.
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Why Novartis:Helping people with disease and their families takes more than innovative science. It takes a community of smart passionate people like you. Collaborating supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together and Rewards:Learn about all the ways well help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Skills Desired

Business Development Business Networking Business Partners Business Strategy Collaboration Corporate Development Curiosity Diversity & Inclusion Finance Go-To-Market Strategy Influencing Skills Key Account Management Leadership Lean Six Sigma Management Consulting Pmp (Project Management Professional) Strategic Planning Transformation Programs

Required Experience:

Director

Job Description SummaryThis role will be based in either Dublin Prague or Hyderabad. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.Business Solutions International (BSI) is an established team within International Commercial Lau...