Enterprise Customer Support Specialist (French speaking)

Join the team redefining how the world experiences design.

Hiya gday mabuhay kia ora 你好 hallo bonjour vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

The buzzing Canva London campus features several buildings around beautiful leafy Hoxton Square in Shoreditch. While our global headquarters is in Sydney Australia London is our HQ for Europe with all kinds of teams based here plus event spaces to gather our team and communities.

Youll experience a warm welcome from our Vibe team at front of house amazing home cooked food from our Head Chef and a variety of workspaces to hang out with your team mates or get solo work done. That said we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals and so you have choice in where and how you work.

About the team

Help and support especially at scale is a complex and exciting problem space. With a mission of Every user empowered every voice heard Canvas User Voice super group is the critical interface to our most valuable partners; our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users.

Our team is responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems an optimized contact flow expert support specialists customer insights plus tools to enable self-help such as our Help Center Assistant and chat experience.

What youd be doing in this role

You will be a dedicated in-region customer support team member. Enterprise Support Specialists are case managers who strongly focus on owning and resolving support tickets for our most strategic customers.

As part of a regional team our specialists will be co-located and seamlessly integrated with the Sales and Success teams. This will facilitate better coordination and faster resolution of customer concerns. The selected individuals will possess expert knowledge in all Enterprise account and brand administration tasks and will be highly trained in supporting the Sales and Success teams with back-office tasks as needed.

The role will provide specialised expertise in Single Sign-on and SCIM Brand Kit Content Management Learning Tools Interoperability Apps & Integrations Offline Billing User Management Data Visualization (Flourish) and any other future features or offerings

At the moment this role is focused on:

• Manage and prioritise Enterprise support tickets across account administration feature functionality and platform configuration ensuring timely resolution in line with service standards.
• Troubleshoot and resolve standard support issues by analysing root causes and applying established workflows escalating when needed.
• Support Admins through scheduled calls to guide issue resolution key workflows and best practices with clear and timely follow-up.
• Partner with Sales and CSM teams to provide technical and back-office support during onboarding and escalations ensuring alignment on customer needs.
• Apply working knowledge of Canva enterprise features (e.g. SSO/SCIM Brand Kit User Management) to resolve cases and contribute to team knowledge through documentation updates and sharing ticket trends.
• In addition to the core responsibilities this role will also contribute to our Strategic Pod Support program. This initiative is designed to enhance customer retention product adoption and revenue expansion through targeted high-impact support aligned with Customer Success goals.

Youre probably a match if

• You bring a strong problem-solving clear communication and a customer-first mindset
• You communicate clearly and confidently adapting your approach to support both customers and internal stakeholders effectively.
• You have native-level fluency in French and strong English communication skills.
• Youre comfortable troubleshooting a range of technical and account-related issues using sound judgement to analyse problems apply appropriate solutions and escalate when needed.
• You build and apply working knowledge of systems like SSO SCIM and content management to resolve cases with increasing independence.
• You manage and prioritize your work effectively maintaining quality while balancing multiple tasks and competing demands.
• You take a proactive customer-focused approach seeking to fully understand needs and drive issues through to resolution.
• You collaborate effectively with cross-functional partners contributing to shared outcomes during onboarding escalations and ongoing support.
• You demonstrate ownership and accountability for your work following through on commitments and maintaining clear communication throughout the support process.
• Youre detail-oriented and organized ensuring accuracy and consistency across case handling and follow-up.
• Youre committed to continuous improvement actively building your product knowledge and contributing to team learning and process improvements.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Other stuff to know

Please submit your application & resume in English.

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Check out for more info.

Remote Work :

No

Employment Type :

Full-time