IT Junior Support Analyst

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds investors multinationals and private clients worldwide. With over 6000 employees in 45 countries we pioneer innovative solutions that meet our clients evolving needs and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isnt just a job its an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres Citco invests heavily in technology development security and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Tech Ops team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

• Diagnose and resolve software and hardware incidents requests and coordinate/implement scheduled changes including operating systems telecoms and enterprise software applications.
• Designing developing and implementing automated solutions to streamline business processes
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• Developing detailed project plans and timelines for the implementation of automation projects
• Conducting feasibility studies to assess the potential for automation
• Provide support and management of physical access and general security of the premises where required
• Complete daily/weekly/monthly IT Health Checks for the local office
• Proactively notify Business and IT management of any issues as soon as theyre identified and provide regular updates on proposed solutions
• Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready
• Report to Business and IT Management on a periodic basis on IT issues progress initiatives upcoming hardware/software replacements/upgrades and anything else which may impact business operations
• Act as general on-site resource for all IT teams supporting the site
• Provide cross organizational support remote support for other locations
• Work after hours as required and be available to participate in an on-call schedule

About You

• You have 3 years of experience in a similar role.
• Demonstrated understanding of ITIL and Change Management
• Excellent communication and interpersonal skills both written and verbal
• Demonstrated analytical and problem management skills
• Experience in ensuring compliance with industry and local government standards
• Bachelors Degree or technical qualification prevalent to the position
• Demonstrated commitment to continuous improvement and training
• Strong verbal and written communication skills
• Excellent presentation skills and an ability to engage audiences
• Ability to build relationships and work well across functions
• Experience in a collaborative team environment accepting workload and responsibilities
• Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
• Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
• Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Our Benefits:

Your well-being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.