Service Strategy and Operation Manager, CHVAC North Asia
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the role
The Service Strategy and Operations Manager CHVAC North Asia is accountable for advancing the service business growth agenda by translating regional strategies into actionable operational plans effective governance and robust performance management frameworks. Serving as a crucial link between strategic intent and execution this role collaborates closely with Service Sales Operations Digital Finance and Regional teams to strengthen lifecycle service capabilities profitability and scalability across North Asia.
Additionally this position plays an integral part in steering service business transformation and promoting operational discipline within CHVAC SVC China. Key responsibilities include executing MAU Transformation initiatives managing service pipelines and driving improvements in the operational efficiency of business strategies. The incumbent will act as a primary liaison between SVC teams in China and both AME and Global Service organizations ensuring that strategic initiatives are clearly defined diligently monitored and accurately reported. Through supporting teams in achieving ambitious transformation targets optimizing service processes and cultivating a culture of continuous improvement.
This position underpins the North Asia regions ambition to transition towards vertical-focused lifecycle-based service solutions consistent with overarching regional strategic objectives and deployment priorities.
Key Responsibilities:
Service Strategy & Business Planning:
Contribute to the development and implementation of the North Asia Service strategy ensuring alignment with CHVAC and broader regional business objectives.
Translate strategic prioritiesincluding lifecycle solutions verticalfocus and digital serviceinto actionable operating plans initiatives and KPIs.
Perform comprehensive business performance analyses (revenue margin productivity mix) to identify areas for growth and enhancement.
Lead or assist in delivering strategic service projects such as lifecycle solution pilots vertical service development and digital service roadmap execution.
Develop executive-level presentations business cases and updates for North Asia leadership forums.
Operational Excellence & Governance:
Facilitate a robust service operating rhythm by managing business reviews KPI dashboards action tracking and performance cadence.
Coordinate and oversee multiple service pipeline channels maintaining transparency and consistency. Support process enhancement initiatives and promote behavioral change within sales and service teams to improve pipeline quality and efficiency.
Standardize and streamline service processes regionallysupport organizational effectiveness programs clarifying roles refining operating models and promoting cross-regional consistency.
Facilitate structured problem-solving and the execution of follow-up actions through A3-based analysis and tracking to diagnose operational challenges and identify improvement opportunities throughout service business operations.
MAU Transformation Execution & Governance:
Direct and coordinate MAU Transformation projects at both Region and Branch levels particularly in pilot cities acting as the main interface with SVC China & HMT management team and the MAU Global Team and supporting bi-weekly MAU review meetings.
Break down global MAU requirements into practical regional actions ensuring clear ownership monitoring progress and following up as needed.
Track and report on MAU progress execution gaps and critical issues to SVCChina & HMT management team the MAU Global Team and AME Service management.
Design and maintain interactive dashboards to KPIs. Analyze datasets to identify trends patterns and anomalies. Collaborate with business teams and key stakeholders to present actionable reports drive business decisions and improve performance.
Cross-Functional & Regional Collaboration:
Serve as a primary liaison between HQ functions and regional service teams.
Act as a coordination hub between regional teams and China HQ on transformation and operational matters.
Fulfill any additional tasks as assigned by the manager.
Key Interfaces
North Asia/China/HMT/Region Service & Aftermarket leadership
AME Service Heads and Operations teams
Sales Finance Digital Engineering HR (HQ & Region)
Strategy / PMO communities within North Asia
Qualifications & Experience
Bachelors degree or above preferably in engineering business operations or related disciplines
610 years of experience in strategy operations business planning business transformation or service-related roles preferably in B2B industrial or HVAC-related industries operational excellence preferred
Strong analytical and problem-solving capability with structured thinking (e.g.6 sigma lean)
Good communication and coordination skills across functions and regions
Proven ability to work in complex matrix organizations and influence without direct authority.
Experience supporting or driving transformation / change initiatives is a strong plus.
Ability to work with regional and global stakeholders
Proficiency in English as a working language
Key Competencies
Strategic thinking with strong execution mindset
Data-driven analysis and structured problem solving
Stakeholder management and cross-cultural collaboration
Clear communication in English and Chinese (business-level)
High learning agility and ownership mindset
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Required Experience:
Manager
Key Skills
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
