Senior Customer Service Specialist
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Customer Service Specialist
Job Description
Responsibilities/Duties/Deliverables
- Order Management: Ensure timely order confirmation delivery scheduling and accurate invoicing.
- Customer Support: Provide professional and timely responses to key accounts distributors and e commerce partners regarding customer inquiries including but not limited to out-of-stock (OOS) delisting and pricing discrepancies.
- Cross functional Collaboration: Work closely with logistics and supply chain teams to ensure product availability and on time delivery; coordinate with sales finance and trade marketing teams to resolve customer related issues.
- Returns & Rejections Management: Manage customer return and rejected orders in accordance with company policies and procedures.
- System Maintenance: Maintain system accuracy including product allocation NPD master data setup and delivery type configuration.
Main communication partners are included:
- Commercial team: National sales leader key account trade marketing
- Cross functional: logistics finance planning
- External: third party customers etc.
- Frequency: Daily
Requirements:
- Bachelors degree in Business Supply Chain or related field.
- 35 years of experience in customer service supply chain or order management in FMCG industry.
- Hands-on experience with SAP systems and MS Office.
- Strong problem-solving and communication skills.
- Detail-oriented organized and able to manage multiple tasks under pressure.
- Proficiency in Mandarin & Business Level in English.
Primary Location
Taipei OfficeAdditional Locations
Worker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeRequired Experience:
Senior IC
Key Skills
About Company
Since 1872, we’ve had the foresight to find new ways to make lives better. From creating new categories to starting new conversations, we are constantly innovating our products and our practices to serve and care for the ever-changing needs of the people we touch at all stages.
