Service Project Manager
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Posted on:
23 hours ago
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1 Vacancy
Job Summary
Service Project Manager
Location:Silkeborg Denmark (Hybrid)
Function: N&H Aftermarket Service Execution
SPX FLOW globally and locally
SPX FLOW is a global leader in engineered flow components process equipment and turnkey systemspowering how food & beverage health and industrial goods are made around the world. With more than 100 years of history operations in over 25 countries and 5000 employees we innovate to design deliver and service highvalue solutions across pumps valves mixers air dryers hydraulic tools homogenizers separators heat exchangers filtration and more. Many everyday products and favorite snacks are created with the help of our technologies. Sustainability is at the heart of what we dowe hold 550 patents worldwide 44% linked to clean technology.
SPX FLOW in Silkeborg Denmark: Silkeborg is our Northern Europe hub for Service Project Execution. Youll collaborate closely with local engineering and service teams while working in a hybrid model. This role is based in Silkeborg with regular customer interaction across Northern Europe and short business trips (generally up to one week at a time).
About the role
As a Service Project Manager youll be the single point of contact for longterm Service Level Agreements (SLAs) with our customerstypically 15 years in duration. Youll own contract execution across Quality Time and Cost; steer risk and opportunities; coordinate interventions with service coordinators and managers; and ensure a firstclass customer experience. Youll also act as a commercial catalystidentifying upsell opportunities and feeding insights back to proposals for renewals.
Your key responsibilities
- Lead a culture of Service Excellence and deliver positive customer satisfaction.
- Manage multiple concurrent SLA projects (often 2530 in flight) from planning through financials (budget revenue margins) and reporting.
- Be the main point of contact for customers: understand needs vs. wants run regular reviews (preservice postservice) and drive action logs to closure.
- Coordinate service interventions across Northern Europe region and with teams spanning across Denmark Germany Poland Ireland and the UKpartnering with service coordinators and managers to deploy field teams safely and on time.
- Oversee contract governance: change orders/variations compliance quality plans risk & opportunity management and continuous improvement to optimize asexecuted margins.
- Support proposals for SLA extensions/renewals with factbased value propositions and feedback on scope/costing.
- Identify and progress improvements/upgrade projects and share best practices; help customers with inventory/spares after interventions.
About you
- Experience: 510 years in industrial environments (service maintenance technical sales or project coordination). Youre calm under pressure great at prioritizing and adept at longterm customer relationships.
- Background: Technical/mechanical/fluidhandling exposure is important; a university degree is welcomed (engineering or equivalent) but strong practical experience carries weight. PMP is a plus.
- Languages: English (mandatory) plus Danish highly preferred (local engineering team
- Tools & ways of working: Project management mindset; budgeting reporting and contract management; SAP and MS Office familiarity. Comfortable in a matrix organization with adaptive communication and stakeholder influence.
- Travel: Willing to travel 2025% typically short trips (up to one week) to customer sites.
- Drivers license required.
Where youll make an impact
- Deliver safe onbudget ontime service interventions across valves pumps heat exchangers centrifuges homogenizers UHT systems and relevant thirdparty equipment.
- Turn insights into actionsrun monthly action log reviews steer continuous improvements and uplift margins.
- Act as the bridge between coordination and full project management: anticipate issues prioritize competing demands and set the pace for customer value.
Your benefits
- Hybrid work model and flexibility.
- Performance & recognition programs; annual bonus target 5%.
- Companypaid pension
- Familyfriendly policies and wellbeing resources.
- Genuine progression and development opportunities across a global organization.
About SPX FLOW
At SPX FLOW sustainability isnt a buzzwordits how we innovate and operate improving the world through sustainable solutions and responsible engineering. Learn more at our sustainability page. We put people first create opportunities for everyone and give back to our communities.
Next steps
Does this sound like your next role Be our solution in the making and apply now! Questions Reach out to our Recruitment Team.
Required Experience:
IC
Key Skills
About Company
SPX FLOW, Inc. is a leading manufacturer of innovative technologies, supplying highly specialized, engineered solutions for a range of industries, primarily in the Food & Beverage, Industrial and Power & Energy markets.
