Senior Manager, Learning & Development (18 Month Contract)

JOB SUMMARY

The Senior Manager APEC L&D is responsible for driving the deployment and adoption of Power of M learning across APEC Managed and Franchised hotels ensuring associates across the region are equipped with the knowledge and skills needed to successfully adopt new systems and ways of working.

Acting as a critical connector between global strategy and regional execution this role requires tight integration with the broader Power of M change management and deployment workstreamensuring learning activity is sequenced communicated and coordinated in lockstep with deployment milestones.

Building alignment across global regional and market teams the Senior Manager connects the dots across workstreamsanticipating gaps surfacing blockers early and translating adoption metrics and readiness data into targeted interventions that keep learning deployment and hotel cutover on track.

Comfortable navigating learning technology the Senior Manager develops working fluency of Marriotts learning platforms and resources bridging the gap between the technical aspects of the technology and hotel readiness and adoption.

The Senior Manager also identifies and addresses APEC-specific learning needs facilitates learning path and content reviews with relevant stakeholders and subject matter experts and oversees the integration of Power of M content into business-as-usual training offerings across the region.

The preferred location for this role is Singapore; however strong candidates based in other APEC locations will be considered.

CANDIDATE PROFILE

Education and Experience

• Bachelors degree (or equivalent)
• Hotel experience in operations or human resources

Preferred

• Experience in Learning & Development or a related HR discipline
• Familiarity with learning technologies and digital learning platforms; comfortable developing working fluency in new tools and systems
• Demonstrated experience organizing and facilitating learning engagements such as webinars and office hours
• Proven track record managing cross-functional initiatives with multiple stakeholders and moving parts
• Proven ability to influence without authority
• Demonstrated experience working in fast-paced matrixed environments
• Ability to translate data and metrics into actionable insights and recommendations
• Ability to translate technicalities of the learning platform and data into clear and actionable recommendations for diverse audiences

CORE WORK ACTIVITIES

Power of M Readiness & Adoption

• Ensure above property teams and hotels are equipped with the learning resources contacts and timelines needed.
• Facilitate webinars and office hours to drive readiness and completion of learning-related activities across deployment phases.
• Translate learning readiness metrics into actionable insights driving timely interventions and sustained adoption across deployment phases.
• Identify and address additional continent-specific learning needs (e.g. content communications).
• Identify and mitigate issues related to learning assignments.

Regional Coordination & Stakeholder Engagement

• Participate in relevant Power of M learning forums and meetings with global and regional teams; capture and address key actions.
• Build and maintain alignment across global regional and market stakeholders to ensure learning workstreams are coordinated and sequenced in lockstep with deployment milestones.
• Support change and communication strategy to ensure L&D is appropriately amplifying program-specific communications in step with the broader transformation.
• Engage continent resources and subject matter experts for learning path and content reviews including non-systems learning as needed.
• Oversee the integration of Power of M content into current APEC learning offerings and business-as-usual training resources.
• Represent APEC L&D in Power of M learning forums as required.
• Provide regular updates to senior leaders on learning progress outcomes and emerging risks.

Data Insights & Continuous Improvement

• Track and analyze learning data to monitor readiness assess learning effectiveness and identify intervention needs and opportunities for improvement between deployment waves.
• Monitor continent feedback on learning experiences and adjust processes and support approaches to improve learning outcomes.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.