Senior Account Manager
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
SENIOR ACCOUNT MANAGER
Who are we
Keenfolks is a cutting-edge integrative AI marketing agency specializing in harnessing the power of artificial intelligence to drive personalized and effective marketing strategies. We work with global brands to bridge the gap between digital marketing and emerging AI technologies ensuring our clients stay at the forefront of innovation. Our team thrives on creativity data-driven insights and customer-centric solutions.
What We Do
We design AI-first global and local programs that accelerate new revenue models implement innovation create tech strategies lead digital transformation develop Web3 initiatives and optimize sales and automation processes. Learn more about our services on our website.
Role Overview
The Senior Account Manager plays a key role in strengthening client relationships coordinating cross-functional teams understanding strategic needs and uncovering opportunities for organic growth. This person takes a proactive analytical and strategic approach to client successanticipating needs before they arise. At Keenfolks we thrive when our people do and we look for professionals who know how to connect and elevate client partnerships.
MISSION & OBJECTIVES
- Build strong long-term client and partner relationships anticipating needs and opportunities.
- Coordinate internal and external resources to execute plans effectively.
- Centralize communication flows across teams and clients.
- Stay informed about company solutions and industry trends.
- Contribute to organizational goals while maintaining best practices.
- Mentor and guide Account Executives.
KEY RESPONSIBILITIES
Client Management
- Strengthen client relationships through consistent communication and strategic support.
- Lead and prepare client meetings: agendas anticipated questions proposed solutions minutes and action plans.
- Identify key stakeholders KPIs and project success metrics.
- Report on digital campaigns (advertising social media and more).
- Create presentations and performance reports to communicate insights.
- Develop digital-driven strategies aligned with client goals.
- Conduct market competitor and ecosystem analyses to identify growth opportunities.
- Manage client challenges and navigate complex conversations with confidence.
- Promote new initiatives and solutions to generate organic account growth.
Project Management
- Define project scope objectives and strategy.
- Oversee end-to-end project execution and tactical planning.
- Build and manage project timelines involving cross-functional teams.
- Prioritize tasks and coordinate schedules efficiently.
- Collaborate with Data Creative Martech Paid Media SEO Content Social Media and more.
- Ensure deliverables meet quality timing and performance KPIs.
- Monitor progress evaluate performance and propose improvements.
- Provide consistent project updates to stakeholders.
- Manage risks and ensure proper documentation.
- Maintain ClickUp under team direction and track project budgets.
Internal Team Management
- Oversee Account Executives and support their professional growth.
- Foster a productive learning-driven environment that minimizes turnover.
- Anticipate and resolve operational challenges proactively.
- Address emerging issues swiftly and effectively.
General Responsibilities
- Report daily and weekly on task progress.
- Communicate monthly/quarterly initiative performance to stakeholders.
- Forecast and track key account metrics.
- Build strong internal and external partnerships to enhance customer experience.
- Participate in brainstorming meetings and program development for clients and prospects.
- Share knowledge and support other teams to encourage best practices.
- Support new business prospecting and full-cycle sales activities.
- Identify new partnership opportunities and build long-term relationships.
- Stay updated on industry trends and leverage insights for account growth.
SKILLS & REQUIREMENTS
- Excellent time management and communication (written & verbal).
- Strong interpersonal abilities and resourcefulness.
- Creative problem-solving skills.
- Experience with project management tools methodologies and best practices.
- Knowledge of SEO data analytics web performance and digital/offline project management.
- Strong negotiation presentation and analytical skills.
- Ability to manage multiple accounts and projects within scope budget and timelines.
- Bachelors in Business Marketing or related field.
- Masters in Digital Marketing (nice to have).
- 7 years in client-facing roles.
- Experience managing and mentoring teams.
- Proficiency in Microsoft Office and experience in CRM tools; quick to learn new systems.
- Ability to travel to meet clients when required.
- Experience using AI tools to automate workflows.
- Soft skills: problem anticipation conflict resolution prioritization effective communication and managing deliverable bottlenecks.
PERKS
- Hybrid work model (2 days in office)
- Free lunch coffee and snacks
- Short Fridays
- Team outings and social events
- Monthly after-work gatherings
- 15 days working from abroad
- Birthday day off to celebrate your special day
- 23 vacation days 2 personal days
- Health Insurance
- Entrepreneurial environment encouraging innovation.
- Culture based on passion trust and autonomy.
- Clear career development opportunities.
YOUR ATTITUDE
We push boundaries and believe innovation requires vulnerability and calculated risk-taking. We look for individuals who seek greatness embrace experimentation and think entrepreneuriallylearning from every experience and driving meaningful change.
DIVERSITY MATTERS
Keenfolks is an equal opportunity employer. We provide fair career opportunities regardless of gender identity orientation race ethnicity age religion disability marital status pregnancy or political views. Our culture CSR and daily practices aim to positively impact society and promote equality.
WANT TO KNOW MORE
Follow us on LinkedIn & Instagram @thekeenfolks to learn more about our culture & values!
