Controller (Strategic Finance & Operations) – Worldwide Remote
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
HelpGrid is seeking for a Controller to take full ownership of financial clarity reporting integrity and business insight across the company. This is not a traditional controller/accounting role.
In this role you will act as the financial operator of the business owning the accuracy of the numbers improving how they are structured and translating financial data into clear actionable insights for leadership.
This position is best suited for someone who understands both accounting fundamentals and operational finance and who thrives in fast-moving environments where they are expected to think challenge and advise; not just report.
Key Responsibilities
Financial Ownership & Close Oversight
- Review and validate monthly financial statements prepared by the centralized finance team.
- Ensure revenue commissions and operational costs are accurately categorized and aligned with business reality.
- Maintain full confidence in the integrity accuracy and consistency of financial data.
- Own and improve the month-end close process driving efficiency speed and accuracy.
- Identify discrepancies inconsistencies and unusual financial trends and drive resolution proactively.
Financial Reporting & Visibility
- Build and continuously improve financial reporting structures for leadership.
- Analyze profitability across services clients and business verticals.
- Provide clear insights into revenue drivers cost structure and operational margins.
- Ensure reporting evolves alongside company growth and increasing complexity.
Business Partnering & Operational Finance
- Partner closely with the CEO and leadership team to provide actionable financial insights.
- Translate accounting data into clear explanations of business performance and key drivers.
- Help leadership understand what changed why it changed and what actions to take.
- Act as a trusted advisor providing recommendations and constructively challenging assumptions when needed.
- Ensure financial insights lead to clear actionable decisions not just reporting
Process Improvement & Systems
- Assess and improve financial workflows reporting systems and data structures.
- Build or redesign financial processes to increase clarity scalability and reliability.
- Introduce automation and tools to reduce manual work and improve accuracy.
- Partner cross-functionally to improve financial visibility across the organization.
Coordination with Central Finance
- Work closely with the centralized finance team responsible for accounting operations.
- Review financial statements and reconciliations to ensure accuracy and completeness.
- Provide guidance on financial structure categorization and reporting improvements.
- Ensure accounting outputs align with operational reality.
- Act as the primary financial owner for HelpGrid within the broader organization.
What Success Looks Like
Success in this role will be demonstrated by:
- Accurate efficient and continuously improving month-end close processes
- Financial reports that leadership can trust and act on immediately
- Clear visibility into profitability margins and cost drivers
- Ability to quickly explain what changed why it changed and what to do next
- Fast clear and data-backed responses to leadership questions
- Financial processes that become more scalable automated and reliable over time
What Youll Bring
Required Qualifications
- 7 years of experience in accounting finance or financial operations
- Strong understanding of financial reporting revenue recognition and cost structures
- Proven ability to own and improve month-end close and reporting processes
- Strong analytical skills with the ability to interpret and clearly explain financial data
- Advanced Excel / Google Sheets proficiency
- Experience operating in a fast-paced high-growth environments with high expectations for speed accuracy and accountability
- Ability to trace financial outputs back to source data and validate accuracy
Preferred Experience
- Experience in variable cost environments (e.g. e-commerce performance-driven businesses)
- Background combining accounting FP&A / operational finance
- Experience working directly with CEOs or senior leadership
- Track record of building or redesigning financial processes from the ground up
- Exposure to multi-entity or international structures
What Were Looking For
We are looking for someone who:
- Takes full ownership of financial clarity and accuracy
- Thinks beyond reporting and understands business drivers
- Operates with a high level of independence does not rely on step-by-step direction and is expected to independently identify prioritize and solve problems
- Proactively identifies problems and brings solutions with measurable impact
- Communicates clearly directly and with specific data-backed outcomes
- Can confidently engage with leadership and hold their own in discussions
- Acts as a builder continuously improving systems and processes not just maintaining them
- Demonstrates experience through specific measurable outcomes
Employment Details
Department: Finance
Reports To: CEO
Employment Type: Full-time
Location: Remote (U.S. time zone overlap required)
About HelpGrid
HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery post-sale engagement and customer support helping our clients recover 1015% more revenue from existing traffic.
Last year alone our work generated over $35 million in additional revenue for our clients.
What began as a small support team has grown into a technology-enabled revenue engine. We have built internal tools to optimize customer conversations scale operations and deepen engagement and we are now evolving those tools into software products powered by AI and automation.
As we continue to grow we are strengthening the financial systems and processes that support this expansion.
Equal Opportunity Employer
HelpGrid is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race color ancestry national origin religion gender gender identity sexual orientation marital status age or disability.
