IT Operations Associate IV
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
IT Operations Requirement
- Monitoring wide range of applications
- Must have good knowledge in spoken and written English
- Works with a moderate degree of supervision
- Some basis knowledge of the database SQL Microsoft servers
- Involves working in 24/7 rotational shift (should be willing to work in night shift)
- Minimum of 2 4 years of progressively responsible experience demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience
Job Description:
- Monitoring Troubleshoot and provide support to Production/UAT Applications
- Works within established procedures and practices.
- May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.
- Production application
- Production servers
- ServiceNow or similar ticketing system
- Analyzes production issues and recommends strategy.
- Participate in performance monitoring and optimization
- Communicate effectively with internal software team members and customers through strong verbal written and interpersonal skills
- Remain flexible to changes in priorities with the ability to multi-task
- Performs actions based on business/operational needs.
- Verifies environment stability.
- Reviews documented processes for accuracy relevance.
- Provides technical expertise in identifying evaluating and developing systems and procedures that are cost effective and meet user requirements.
- Creates documented process for daily activities
- Researches and advises on production anomalies.
- Applies functional knowledge of the processes for remediation of anomalies.
- Applies functional knowledge to support incident management requests.
- Works with Support Teams to define root cause and replicate issues.
- Works with Support Team to re mediate issues
- Configures system settings and options plans and executes acceptance testing and creates specifications for systems to meet business requirements
- Mentors and trains team members
Required Experience:
IC
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
