Delivery & Operations Lead (Credit Card Platforms) IT OperationsProduction Support

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Delivery & Operations Lead (Credit Card Platforms)
Location: Brampton (Hybrid 3 days onsite)

Job Summary:
We are hiring a Delivery & Operations Lead with experience in banking and credit card platforms. This role focuses on managing production support ensuring system stability and leading incident management in a 24x7 environment.

Key Responsibilities:

Manage end-to-end service delivery for credit card platforms
Handle and resolve P1/P2 incidents and perform root cause analysis
Ensure system performance availability and SLA adherence
Work with AWS services and monitoring tools such as Dynatrace
Follow ITIL processes including incident problem and change management
Collaborate with business engineering and support teams
Lead and support L2/L3 teams and provide regular updates to stakeholders

Required Skills:

10 years in IT operations or production support
Experience in banking or credit card systems
Knowledge of AWS (EC2 S3 RDS IAM VPC CloudWatch)
Experience with Dynatrace or similar monitoring tools
Understanding of ITIL processes
Experience with ServiceNow or similar tools

Job Title: Delivery & Operations Lead (Credit Card Platforms) Location: Brampton (Hybrid 3 days onsite) Job Summary: We are hiring a Delivery & Operations Lead with experience in banking and credit card platforms. This role focuses on managing production support ensuring system stability and l...