Product Owner Product Manager (Telecom Platform)
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Job Location:
Jersey, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Hi
Product Owner / Product Manager (Telecom Platform)
Location: Jersey City NJ (Onsite / Hybrid)
Employment Type: Longterm Contract
Location: Jersey City NJ (Onsite / Hybrid)
Employment Type: Longterm Contract
Role Summary
Lead delivery of a combined voice security incident response capability for a large BFS client
spanning SBCcentric routing and observability STIR/SHAKEN spoof protection and a hybrid contact
center ecosystem (onprem Genesys today in process of migrating to Amazon Connect). Owns
governance roadmap stakeholder alignment and delivery outcomes endtoend.
Why this role exists
To provide singlethreaded ownership across a combined program that spans telecom security
(STIR/SHAKEN) and voice incident response (RRT) in a regulated BFS environment while the client
operates a hybrid contact center (onprem Genesys today and Amazon Connect migration underway).
Key Responsibilities
Own product execution across telecom security (STIR/SHAKEN) and Rapid Response Team (RRT) operations as a single combined program
Drive crossfunctional orchestration across Engineering Operations SRE carriers and signing/platform vendors
Maintain RACI decision logs and change governance including cutover/rollback discipline
Manage migrationaware sequencing (protect Genesys current state while enabling Amazon Connect target state)
Define success metrics and operating cadence (incident response KPIs signing health reliability/latency NFRs)
Lead pilot/rollout planning go/nogo readiness reviews and postincident continuous improvement loops
Track and communicate risks dependencies and nonfunctional health (latency reliability)
Provide executiveready status updates and go/nogo recommendations
Required Qualifications
3 years in enterprise voice/telecom product management or platform ownership
Experience with regulated production delivery: change windows risk management incident governance
Strong vendor/carrier coordination skills (SLAs escalation paths cutovers/rollback)
Familiarity with SBCcentric voice architectures (Ribbon preferred; others acceptable)
Experience with call identity antispoofing or adjacent telecom security initiatives
Working familiarity with contact center ecosystems (Genesys and/or Amazon Connect) and migration coexistence patterns
Preferred Qualifications
Experience leading multiteam carrierintegrated programs
Familiarity with STIR/SHAKEN and calleridentity / call trust programs
Experience defining and enforcing nonfunctional requirements (latency overhead availabilityreliability)
Experience supporting hybrid contact center transitions (onprem to cloud CCaaS)
Experience working with BFS Sector
With Regards
