ServiceNow Service Mapping Specialist

Bethesda, MD - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

(Local candidates only as F2F Interview is must)

Project Overview

Client is seeking an experienced ServiceNow CMDB and Service Mapping Specialist to support enterprise configuration management and service mapping initiatives. This role focuses on improving CMDB accuracy strengthening service mapping capabilities and ensuring reliable visibility across complex IT environments.

Key Responsibilities

Design build and maintain ServiceNow CMDB aligned with CSDM standards.
Configure and troubleshoot ServiceNow Discovery and Service Mapping for accurate CI relationships.
Develop and maintain service maps representing infrastructure and application dependencies.
Automate discovery of applications infrastructure and services using ServiceNow tools.
Create custom patterns and probes using JavaScript Glide API and MID Server scripting.
Partner with infrastructure application and business teams to map services end-to-end.
Integrate CMDB with ITIL processes including Incident Change Problem and Asset Management.
Monitor and improve CMDB data quality using defined KPIs.
Perform root cause analysis for discovery and mapping issues and implement fixes.
Collaborate with security compliance and architecture teams to support enterprise goals.
Identify opportunities to enhance service mapping through automation and analytics.

Required Qualifications

Bachelors degree in Information Technology Computer Science or related field (or equivalent experience).
3 years of experience with ServiceNow CMDB and Discovery (administration and customization).
3 years of hands-on experience with ServiceNow Service Mapping including troubleshooting and pattern development.
3 years of experience in IT infrastructure and service management.
Strong scripting experience (JavaScript Glide API MID Server scripting shell/PowerShell).
Knowledge of CSDM CI lifecycle management and data governance.
Experience troubleshooting discovery issues probe failures and mapping gaps.
Familiarity with hybrid environments (cloud and on-premises) containers or microservices.
Strong understanding of ITIL processes (Incident Change Problem Management).

Technical & Soft Skills

Technical Skills:

ServiceNow CMDB Discovery and Service Mapping
JavaScript Glide API MID Server scripting
Command-line scripting (Shell PowerShell)
CSDM framework and data governance
ITIL-based service management processes
Hybrid infrastructure and modern application architectures

Soft Skills:

Strong analytical and problem-solving abilities
Ability to communicate technical concepts to non-technical stakeholders
Collaboration across cross-functional teams
Attention to detail with a focus on data accuracy
Continuous improvement mindset

(Local candidates only as F2F Interview is must) Project Overview Client is seeking an experienced ServiceNow CMDB and Service Mapping Specialist to support enterprise configuration management and service mapping initiatives. This role focuses on improving CMDB accuracy strengthening service mapp...