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ServiceNow Architect
Job Location:
Job Location:
Atlanta, GA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
27 May 2026 (30+ days ago)
Posted:
Application Deadline:
24 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: ServiceNow Architect
Location: Atlanta GA
Experience: 6-8 Years
Job Summary
We are seeking an experienced ServiceNow Architect with deep expertise in ServiceNow ITSM and ITOM modules workflow automation and enterprise integrations. The ideal candidate will lead the design and implementation of ServiceNow solutions integrated with monitoring AIOps and automation platforms across on-premises and AWS environments.
This role requires strong architecture stakeholder management and leadership capabilities to drive scalable automation and operational excellence initiatives.
Required Skills
- Deep expertise in:
- ServiceNow ITSM
- ServiceNow ITOM
- Hands-on experience with:
- ServiceNow workflow development
- Form customization
- Automation design
- Experience with:
- ServiceNow Virtual Agent (VA)
- ServiceNow Now Assist
- Strong integration experience with:
- PagerDuty
- Ansible
- Monitoring tools
- AIOps platforms
- Understanding of:
- On-prem infrastructure
- AWS cloud infrastructure
- Application automation workflows
- Knowledge of monitoring and AIOps ecosystems
- Strong communication workshop facilitation and stakeholder management skills
Key Responsibilities
- Lead architecture design and implementation of ServiceNow automation solutions across ITSM and ITOM modules
- Conduct workshops and collaborate with application infrastructure and operations stakeholders to gather and finalize requirements
- Design integrations between ServiceNow and:
- IT Operations tools
- Monitoring platforms
- Automation solutions
- AIOps ecosystems
- Implement and enhance ServiceNow capabilities including:
- Virtual Agent (VA)
- Now Assist
- Workflow automation
- Support automation initiatives across on-premises and AWS infrastructure environments
- Lead and mentor offshore and onshore teams to ensure successful delivery
- Ensure solutions align with enterprise architecture scalability and operational expectations
Preferred Skills
- Experience in enterprise IT operations transformation programs
- Exposure to cloud-native automation and observability platforms
- ServiceNow certifications preferred
