Business Product Lead-Vehicle-Off Road (VOR) Systems
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
Business point of contact to integrate various VOR (Vehicle Off-Road) information Feeding systems to develop single view platform/ application (for various business users to use)with the assistance of Ford IT/ Outside IT Partners towards delivering Annual objective of Vehicle offroad days through our Ford Customer Service VOR initiatives.
Responsibilities
- Work closely with After Sales/Service IT team to Design & Develop Digital platform/application for improving vehicle uptime.
- Gather& visualize the needs of various stakeholders and design the workflow to cater user needs.
- Should have broader understanding of After Sales/Service Operations its systems and applications which help to enhance vehicle up time /reduction of Vehicle downtime.
- Customize the platform to suit specific market needs and requirements by coordinating with Market leads
- Develop MIS & Analytics capability with platform caters the need of all users.
- Perform Platform testing in QA and give vital feedback to address the gaps if any for its correction before launch.
- Co-ordinate with Market Lead to perform UAT and provide sign-off to IT Team.
- Coordinate with Market SPOCs/cross-functional team/Buyer to release PO for integrations with DMSs.
- Develop user guides/Playbook for users ready reference/self-learning.
- Flag bearer of business team to upkeep project Go-live timelines.
- Open mind to find solutions within constrained environment.
- Provide product usage training to Market Lead and Internal Teams
- Support Market leads to facilitating training to Dealership users
- Gather user feedback and coordinate IT team to enhance the platform
- Business POC to Market to extend support to address defects (if any) by coordinating with Prod. support team.
- Set up Governance structure to upkeep and enhance platform to cater business needs arise from time to time.
- Monitor and report platform usage/adoption against set objectives and KPIs
- Gather Best Practices of Platform usage and share across Ford markets as required
- Act as a Value adding Partner (not mere consultants) of FCSD team of markets/ Sr. Leadership team to make strategic decisions.
Qualifications
Experience:
- A minimum of 4 Years of OEM (Passenger Car) Service operations experience in Automobile and Aftersales 2 years in Regional Senior Operations level (e.g. Area / Territory Manager/Regional Manager)
- 4 Years experience of launching After-Sales Product of Service (Such as Extended warranty/ Insurance/Value Added Service/Convenience initiative/demand creation etc.)
- In-depth knowledge of Service processes which influence Consumer Experience
Skills:
- Excellent Project Time Management.
- Outstanding communication and interpersonal skills to work with international markets.
- Solutions Providing mindset within the constrained environment.
- Go Getter/Self Motivated
- Up to date knowledge on the latest technologies impacting Consumer Experience
- Willingness to Travel (when needed) for onsite consultancy
About Company
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