Employment Type:

Shift:

Description:

We are looking for a Patient Service Representative to join our Cancer Institute team.

Anticipated schedule: Wednesday 11am to 3pm Thursday 7am to 3:30pm & Friday 7am to 3:30pm.

As a Patient Service Representative you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients administrative needs. You will be responsible for checking in patients for appointments collecting patient co-pays answering telephones taking accurate messages scheduling appointments and checking insurance will also need to be comfortable using our electronic medical record to update required information. He or she will need to be comfortable with a changing work environment and traveling to multiple clinics within our organization.

Our ideal candidate is friendly detail oriented and will have a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families and other colleagues. The ability to provide superior customer service will be essential in this position. This position is a great opportunity to learn more about our various clinics and expand your skill set!

SKILLS KNOWLEDGE EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required

• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred

• Experience with process improvement or lean philosophy preferred

We Expect That You:

• Know understand incorporate and demonstrate the Organizations Mission Vision and Values in behaviors practices and decisions

• Protect our patients rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations

• Maintain operations by following policies and procedures and reports needed changes

Patient Registration Essential Functions:

• Acknowledges and greets patients immediately providing a positive customer service experience

• Registers patients for appointments and completes paperwork

• Verifies and updates existing patient and insurance information

• Keeps patient appointments on schedule by notifying provider of patients arrival

• Informs patients immediately of delays explains why and the anticipated wait time

• Collect record and communicate to patients their responsible balances for visit diagnostic testing supplies etc.

• Maintain knowledge of different payer practices and deductibles

• Assist patients with all aspects of Financial Assistance Paperwork

• Control credit extended to patients via a payment plan

• Maintain business office inventory and equipment and order supplies

• Maintain a neat work area including the reception area

• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Scheduling Medical Appointments Essential Functions:

• Optimize patients satisfaction provider time and treatment room utilization by scheduling appointments in person or by telephone

• Handles multiple telephone lines effectively and politely per clinic standards

• Updates patient personal and insurance information and notifies patients to bring insurance cards identification and co-payment to appointment

• Mail patient paperwork to new patients prior to appointment

• Interacts with patients via Patient Portal

• Scan incoming patient related documents into EHR

• Ability to process incoming and outgoing referral requests

Medical Records Essential Functions:

• Files incoming medical reports and correspondence

• Assembles new patient medical records in accordance with policies and procedures

• Ensures availability of treatment information by filing and retrieving patient records

• Receives processes and documents referral requests to and from the office

• Sorts incoming faxes via Right Fax and routes

• Receives and routes record requests from others and makes requests on behalf of providers/patients

About Saint Alphonsus:

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit to learn more about the benefits culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race color religion gender marital status national origin age disability sexual orientation or any other characteristic protected by law.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.