Senior Tech Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About US:-
We turn customer challenges into growth opportunities.
Material is a global strategy partner to the worlds most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.
Srijan a Material company is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners.Be a part of an Awesome Tribe
Expectations / Responsibilities
- Own the Engagement plan to deliver to the expected outcomes & impact
- Expert of Agile ways of working including SAFe Scrum Kanban
- Create and drive the engagement plan to deliver to the expected outcomes & impact
- Own estimation using Story Points
- Provide visibility and predictability on the plan to key stakeholders through active tracking of the plan and measuring key metrics (flow quality value)
- Proactively manage Risk/issues/ Dependencies for the engagement
- Address Customer issues/ Escalations in cooperation with the Account Manager
- Own Stakeholder Management Governance and Communication
- Identify key stakeholders their objectives and expectations from the engagement
- Align engagement plans to deliver to the stakeholder objectives
- Gather feedback from the stakeholders and define action plan to incorporate the feedback
- Establish a communication plan for all key internal/external stakeholders
- Define reports and drive the forums for key stakeholders (daily weekly monthly quarterly)
- Collaborate with internal stakeholders across Practices to align them on engagement plan progress priorities and actions
- Engage with third-parties/ consultants to improve the solution or resolve any issues/ dependencies
- Own Team setup and management:
- Setup the team for success by driving team onboarding ramp up/knowledge transfer
- Actively manage the fulfilment needs for the engagement through staffing/ hiring/ contracting. Ensure the required systems are kept updated and provide heads-up/ communication to key stakeholders on the fulfilment status
- Resolve team conflicts using conflict resolution techniques and encourage team bonding to build trust and collaboration
- Mentor delivery leaders team members to build a high performing team by encouraging learning innovation career growth amongst team members
- Encourage team-members/group to participate in Organisation activities and contribute to initiatives/forums
- Lead by example/ be the role model on the Organization Values culture and encourage your teams to contribute to building M as a Great Place to Work
- Manage the Engagement Financials
- Effectively track and improve the financial health of the Engagement by exploring relevant levers that can be applied in the context
- Identify key financial metrics for the Engagement and provide updates on the metrics in required forums
- Manage engagement revenue and resource forecasts and define course correction/ recovery actions
- Manage engagement invoicing/ billing details
- Drive the engagement maturity
- Proactively schedule reviews and audits for the Engagement to de-risk and address any critical issues
- Improve the delivery maturity of the Engagement by incorporating audit/review findings and enabling adoption of best practices
- Drive continuous improvement plan to incrementally evolve the outcomes for the team
- Drive a culture of experimentation and learning in the team
- Contribute learnings/ accelerators from the engagement back to Material methods & tools repository
- Support account growth
- Engage the clients on future roadmap for the Engagement
- Proactively provide insights on potential business opportunities to Material Client Partner for further exploration
- Prepare customer proposals and statements of work
- Actively participate in new Business Development
- Build an understanding of Material offerings to work more effectively along with a cross-practice team for delivering an engagement successfully
About you
- Minimum experience required is 14 -18 years in software industry.
- 8 years Program management experience with end-to-end delivery
- Was a developer or started as a developer at some stage of the career
- Industry leading Scrum Master certifications like SAFe/ CSM
- Should have hands on experience in P&L Gross Margins Revenue Target.
- Strong understanding of Agile and associated toolset (Jira/ ADO/ Test and Dev Automation tools)
- Strong understanding of CMS/Platform/Insights/Data Engineering background is a must
- Proven success in delivering projects within budget and specified timeframes while ensuring customer satisfaction across different models (T&M Fixed Price Staff Aug Managed Services)
- Experience in managing an enterprise product development team preferably in a multi-geo or offshore environment
- Excellent leadership and stakeholder management skills
- Excellent communication presentation and planning skills
- Exceptional organizational leadership team management and stakeholder management skills
- Capacity to embrace change and quickly adapt to new situations changes in direction and altering priorities
- Ability to handle multiple projects and assignments
- Ability to demonstrate critical thinking providing options and recommendations relating to resolving issues mitigating risks and resolving escalated items.
Required Experience:
Manager
