Private Patient Coordinator

Job Description

Private Patient Coordinator

Oaks Hospital - Colchester

Part Time 25 hours per week

Working Hours Monday to Friday 9.30 am 2.30pm

An exciting opportunity has arisen at Oaks Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.

Oaks Hospital is part of Ramsay Health Care UK one of the leading independent healthcare providers in England. The hospital has an excellent reputation for delivering high quality healthcare for patients with health insurance patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

You will assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person on the telephone and in writing. To be measured through patient satisfaction compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

What you youll do

• Handle all enquiries and book appointments via telephone email or social media

• Provide detailed information to patient enquiries whilst delivering excellent customer service

• Build and maintain excellent relationships with internal hospital teams consultants medical secretaries and external stakeholders to ensure appointments are converted

• Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

What youll bring with you

• Marketing and or Sales experience

• Ability to manage a portfolio of private patients from initial call to discharge

• Sound Computer skills using the MS Office Suite and Web based reporting

• Confident in engaging with a variety of people particularly in a high end setting

• Excellent communication skills both face to face over the phone and in writing

• Articulate with the highest standard of personal presentation

Why join us

At Ramsay Health Care UK our people are at the heart of our success. Our benefits are designed to support your wellbeing work-life balance and career development because were people caring for people:

Health Wellbeing & Financial Security

• Private Medical Cover with the option to add your partner and dependants

• Discounted Bupa Dental Insurance

• Life Assurance (Death in Service) x3 your base salary

• Private Pension with Ramsay matching up to 5% after a qualifying period

• Employee Assistance Programme

WorkLife Balance

• 25 days annual leave bank holidays with the option to buy or sell additional days

• Flexible shift patterns where possible

• Family friendly policies including enhanced parental leave

• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development

• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform offering a wide range of discounts

• Cycle2Work scheme

• Subsidised staff restaurant where possible

• Free parking on site where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years experience. We are a global provider operating in 8 countries with 88000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong long-standing relationship with the NHS.

We love people with a positive can do attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset our business is growing and we would like you to join us. The Ramsay Way culture recognises that people staff and doctors are Ramsay Health Cares most important asset and this has been key to our ongoing success.

We are proud of our Speak Up for Safety programme and ensure that the patient is at the heart of everything we do. Join us and have more Time to Care.

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care.

Its more than what we do its who we are. Everything we do is about striving to deliver the best care. And its a belief thats as true today as it was when we welcomed our first patients in 1964.

The Ramsay Way culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UKs Armed Forces and Reservists and have already achieved the Silver Award as part of the MODs Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.