Neighbourhood Housing Officer
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Job Location:
Camden Town - UK
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
3 Month Contract With A Local Authority
Role Purpose
The Neighbourhood Housing Officer plays a key frontline role in delivering a modern resident-focused landlord service. The postholder will support residents to sustain secure safe and affordable housing while responding to changes in their circumstances.
Acting as a trusted point of contact the officer will work closely with residents partners and internal teams to resolve issues address root causes and improve service delivery. The role combines proactive neighbourhood engagement with reactive casework underpinned by systems thinking and continuous improvement.
Key Responsibilities
- Act as a single trusted point of contact for residents within a neighbourhood patch
- Manage a varied caseload including tenancy issues anti-social behaviour and safeguarding concerns
- Support residents to resolve issues at root cause promoting independence and resilience
- Respond early to emerging issues and escalate where necessary
- Build strong relationships with residents Tenant & Resident Associations (TRAs) and community groups
- Act as lead contact for local resident associations
- Promote restorative and participatory approaches to conflict resolution and engagement
- Work collaboratively with internal teams and external agencies (e.g. NHS Police domestic abuse services money advice organisations)
- Coordinate multi-agency responses to complex resident needs
- Identify gaps in service provision and facilitate joined-up solutions
- Identify patterns and trends in resident demand
- Challenge ineffective processes and contribute to service redesign
- Use resident feedback to improve service delivery and outcomes
- Contribute to team learning and continuous improvement
- Support residents through tenancy lifecycle events (sign-ups changes sustainment move-outs)
- Provide guidance on tenancy law housing options and rights/responsibilities
- Address neighbourhood issues affecting housing quality and safety
Requirements
- Experience working in housing management tenancy services or a similar frontline role
- Managing a caseload and dealing with complex resident issues
- Handling anti-social behaviour (ASB) complaints or neighbour disputes
- Working directly with vulnerable individuals or diverse communities
- Experience of multi-agency working (e.g. police health services support agencies)
- Local authority or social housing experience
- Experience with Tenant & Resident Associations (TRAs)
- Background in community engagement or outreach work
Additional Information
- Bi-Weekly Payments
- 36 Hours Per Week
