Prisoner Escort & Custody Driver
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Job Summary
Location:Bristol Vehicle Base BS11 8HT
Join us a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where youll play a key role in helping keep the justice system safe and addition to job security and stability youll receive:
- Initial Training Salary: 24596 (35hrs pw)
- Graduated Base Salary: 28109 (40 hrs pw) rising to 29205 from 1st September 2026 with clear annual progression (Year 2: 29932; Year 3: 30496; Year 4: 31063).
- Additional earnings through driving allowances (eligibility based on licence type and vehicle driven subject to terms):
- B/B1 License: 600 per year
- C1 License: 2400 per year
When combined with base salary and average overtime (8hrs pw) this gives a potential first-year income of between 34805 and 36605!
We operate 24/6 across early and late shifts so flexibility is essential. Finishing times can be unpredictable and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance giving you visibility to plan ahead. Part-time working may be considered but this must be across full working days as reduced daily hours are not available.
Keep people safe. Keep justice moving.
As a PCO youll work as part of a crew delivering safe and secure transport and custody services. Youll escort detainees between prisons police stations and courts ensuring their welfare throughout. Depending on operational needs you may remain at court taking responsibility for detainees until their return to custody or release. Duties include escorting within courts and cells searching supporting welfare and completing essential paperwork. Key responsibilities:
- Attend briefings and receive detainee route and risk details
- Carry out vehicle and equipment checks
- Collect search and transport detainees safely
- Monitor welfare during transport including checks and comfort stops
- Deliver detainees to courts or between establishments
- Complete end-of-shift checks reporting and documentation
- Work flexibly including extended hours and responding to incidents
What you need to do the job!
Our PCOs come from a range of backgroundswhat matters most is you arereliabletrustworthyandcompassionate committed tosafeguardingand treating people withdignityandrespect. In return youll receive full training through a 5½-week paid training plus ongoing support from experienced colleagues. Requirements of the role:
- Full UK driving licence essential - B1/C1 (subject to requirements)
- C1 Licenses holders should ideally hold a valid CPC
- Reasonable fitness for the physical demands of the role
- Strong communication skills (written and verbal)
- Ability to stay calm and make decisions under pressure
- Confidence managing behaviour and de-escalating conflict
- Teamwork and the ability to follow processes accurately
- Professionalism integrity and respect for confidentiality
What we offer
- Holidays:20 days (rising to 25 after 7 years service) plus bank holidays (pro ratad)
- Pension:Up to 6% contributory pension scheme (matched by Serco)
- Training and development:Structured induction (5½ weeks) ongoing learning access to internal courses and qualifications mentoring and a strong focus on internal progression
- Health and wellbeing:Employee Assistance Programme (EAP) support from mental health charity MIND Simply Health cash and dental plans wellbeing resources discount on membership at Serco-run gyms
- Discounts:Savings across major retailers and experiences including Merlin attractions cinema leisure retail hospitality mobile plans and more
Our recruitment process
- Online application inc. eligibility questions and online assessments
- Virtual assessment: Competency based interview shortroleplayand written exercise (online)
- Initial right to work and vetting documentation checks
- Jobofferand confirmation of your training start date
Eligibilitychecks and further information
Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa it must have at least two yearsremaining and you must have at least one years UK residency (to enable required counter signatory checks by a recognised professional).
All colleagues share responsibility for safeguarding children and vulnerable adults and mustcomplete the required training and follow our safeguarding policies.
Letsimpacta better future together. Apply today.
#pecs #prisonerescortandcustodydriver
About Serco
At Serco not only is the nature of the work we do important everyone has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 50000 people responsible for delivering essential public services around the world in areas including defence transport justice immigration healthcare and citizen services. We are innovators committed to redesigning and improving public services for the benefit of joining Serco you will have unlimited access to our Global Employee Networks SercoInspire (Gender) SercoEmbrace (Multicultural) SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks led by colleagues who are passionate about diversity inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward so please apply promptly to avoid Serco we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&
At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.
Required Experience:
IC
