Sales Manager

REGIONS: Western Cape KwaZulu-Natal PE

Key Performance Areas:
Plans and Organises Resources
- Ensure equipment & machines are in working order
- Ensure certification of vessels (with the assistance of representatives)
- Co-ordinate maintenance of safety equipment e.g. fire extinguishers
- Plans projects
- Develop equipment spares lists
- Analyse parts inventory
- Plan work schedules
- Compile Maintenance programs
- Implement Maintenance programs
- Order parts/spare
- Coach learners i.e. sales trainees/salesperson
- Manage Assistant Managers Supervisors Technicians & Assistants performance
- Develop & Implement policies /procedures at team level
- Solves complex problems (people & technical)
- Records documents & communicates information at store level
- Implements & improves visual management (sales targets trends etc.)
- Maintain corporate standards
- Reviewing and implementing individuals pay/transfers/promotions/increases

Manages and Leads Staff
- Recruit & Select new employees
- Organise individual/teamwork activities and resources
- Prioritize use of time (own and team)
- Conduct team meetings
- Develop & assess individual & team objectives / targets / measures / performance
- Initiate individual & team conflict resolution processes
- Resolve individual/team problems
- Manage & maintain store QM / OHS implementation
- Initiating & conduct enquiries (discipline performance and competence related)
- Issuing instructions & warnings
- Assessing individual competence
- Conducting performance counselling
- Handles grievances
- Identify individual/team learning gaps
- Develop individual learning plans
- Develop team skills matrixes
- Manages store/work area resources

Manages Store Finances & Stock
- Review & analyse financial reports/documents (debtors age analysis credit limit exceedance outstanding cash sales month end income and expenditure etc.)
- Create & Monitor budget allocation & controls expenditure
- Conduct risk analysis activities i.e. customer credit profile debtors credit in store fraud & theft Analysing expenditure i.e. in and between stores
- Order stock i.e. tyres accessories wheels etc.
- Audit stock

Sells products/services & Seeks new sales opportunities

- Implement in-store promotions and displays
- Visit companies i.e. with fleets motor dealers etc. to sell TWT products/services
- Advise Customers on product availability costs performance & options
- Advise Customer on correct requirement (e.g. tyre replacement as opposed to repair correct size etc.)
- Identify new/further sales/service opportunities (e.g. rims service i.e. time for new tyres)
- Sell up on specials
- Identify incorrect opportunity (e.g. wrong sizes/parts)
- Check tyre condition
- Check rim condition
- Conduct pre-inspection for damage/missing components
- Drive car to verify defects

Builds & Maintains Customer Relations
- Visit companies i.e. new customers to follow up on service/resolve complaints
- Identify and interpret Customer complaints/queries
- Resolve Customer queries/complaints
- Follow up after Services

Analyses Financial & Stock Reports/Documents
- Control credit notes
- Check and sign GRVs
- Input GRVs on 4GL
- Interpret alignment reports (graphic and column)
- Explain report to Customer (fault finding)
- Generate Compare Analyse and action reports (debtors age analysis credit limit exceedance outstanding cash sales sales mix stock holding etc.)
- Generate invoices
- Analyse days invoicing
- Generate follow up & resolve TECs
- Process orders
- Generate quotations

Qualifications and Experience:
Minimum Qualification
- Matric & Drivers Licence
Preferred Qualification
- Post-Matric qualification retail/sales related
- Experience in Managing staff
- 2 yrs. experience tyre retail industry
- Experience in Managing/Leading staff
- 5 yrs. experience in retail industry

Competencies:
Knowledge Market Knowledge Tracking Budgets Product & Service Stock Management Managing Staff Suppliers specification(s)

Skills / Behaviour:
- Customer Focus/Vendor Relationships Strategic Planning Client Relationships Verbal/Written Communication Computer Skills (4GL MS Office) Leadership Skills Planning & Organizing
- Attributes - Results Driven Integrity & Honesty Initiative Attention to detail Ability to treat staff fairly
- Trust and honesty in the handling of cash or finances

If you do not receive feedback within two weeks please consider your application unsuccessful.

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