Administrator IT Help Desk
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Focus will be on providing on the ground support for end user workplace services datacentres warehouses projects asset management procurement. The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.
Key Responsibilities:
Onsite Support for Warehouses
Provide onsite support for all supported Contract & Logistics brands warehouses and their offices.
Manage incidents and requests assigned to the Onsite Infrastructure Technology team.
Asset Lifecycle Management
Directly responsible for activities related to the installation movement addition change and decommissioning of all IT equipment.
Support asset lifecycle management for desktops notebooks OT devices network devices and local servers (if any).
Facilities Management Support
Provide support and advice for Facilities Management and Office Services regarding office and warehouse moves expansions and new site setups and planning.
Asset Management and Compliance
Support hardware and software asset management tracking and auditing for both devices connected and not connected to the network.
Ensure compliance with Maersk Policies and global processes.
Maintain up-to-date Configuration Management Database (CMDB) data for all hardware in scope.
IT Training
Conduct or coordinate IT training sessions for business & warehouse users as appropriate to improve IT system adoption and efficiency.
Network Support
Perform LAN cabling tasks and initial network troubleshooting.
Coordinate with other network supporting teams for troubleshooting local IT infrastructure and network configuration issues.
On-Call Support
Provide on-call support for critical incidents outside of normal business hours.
Respond to IT emergencies and outages in a timely manner
Respond to emergency situations as part of Business Continuity Plan requirements and Major Incident Management processes.
Multi-Location Support
Support other locations offices and warehouses as appropriate.
Provide geographical service coverage as required which may involve travel.
Cyber Security Compliance
Ensure Cyber Security standard processes are followed.
Enforce Maersk security policies for all services provided.
Business User Support
Deliver immediate IT support to critical warehouse business users in alignment with SLA agreements to minimize operational disruptions.
Procurement Support
Assist the Area IT Lead with the procurement of requested hardware.
Follow Maersk purchasing procedures.
Project Coordination
Act as a local project coordinator for hardware and software upgrades.
Participate in area cluster and/or regional consolidation activities and other agreed technical projects.
Vendor Management
Manage local IT vendors in the companys best interest ensuring compliance with Maersks policies and guidelines.
Inventory Management
Maintain accurate and secure records of local IT hardware and software inventory and conduct regular audits to verify that all assets are properly accounted for and in good condition.
Routine Site Visits
Conduct regular site visits to perform precautionary checks on IT equipment and infrastructure.
Cleanliness and Safety
Ensure the IT and meeting room is kept clean and organized including cable management and equipment arrangement.
Provide guidance to staff on maintaining a clean and organized workspace to support IT functionality.
Key Qualifications:
35 years of hands-on experience in a warehouse environment preferably within large global organizations
Solid understanding of warehouse IT infrastructure including end-user computing OT devices network equipment and datacenter components
Experience supporting critical business users with a strong customer-centric approach
Proven ability to work with virtual teams and provide remote support across multiple locations
Strong technical knowledge of Microsoft technologies (Windows 11 O365) collaboration tools (MS Teams video conferencing) and basic server/network troubleshooting
Hands-on experience with hardware peripherals network & OT devices (including IP printers)
Familiarity with Warehouse Management Systems and Active Directory
Ability to follow templates to prepare Network LLD and base configurations (Cisco Aruba FortiGate)
Understanding of IT service delivery concepts (ITIL preferred) and basic project coordination (PMP/Prince2 is a plus)
Strong vendor management experience including coordination with external providers and navigating local regulations/customs for timely delivery
Excellent communication skills (written & verbal) with ability to engage stakeholders vendors and internal teams
Strong sense of ownership proactive mindset and problem-solving capability
Effective time management organizational skills and ability to multitask in a fast-paced environment
Collaborative team player with strong analytical skills
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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Required Experience:
Unclear Seniority
Key Skills
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
