Training Specialist

Job Description

Do you want to play an influential part in the career journeys of our Consumer Shopper and Engagement team

Training and development is such a gift and as a Training Specialist your work is directly bringing a positive experience to LEGO consumers around the world!

This role is a 6-month fixed term contract. This opportunity is based in our Slough UK office. Weoffer a hybrid working week arrangement called Best of Both requiring 3 days in the office location and 2 days from is no relocation support for this role.

Core Responsibilities

• Deliver face to face and virtual training that is engaging supportive and facilitates strong learning transfer

• Using instructional design methodologies (A.D.D.I.E) design interactive and diverse learning journeys and/or training experiences for face to face and virtual classrooms that appeal to all learning styles and check learning retention along the way

• Own full end to end process for training projects and larger Consumer and Shopper Engagement (CSE) projects

• Training material and process maintenance

• Build strong stakeholder management collaboration and communication with areas of CSE

• Drive collaborative working relationships with counterparts in the United States Berlin Singapore and Shanghai

• Support the evaluation of training needs for the EMEA CSE employees

Play your part in our team succeeding

Consumer & Shopper Engagement supports the LEGO Group by providing world-class service through diverse customer interactions. CSE helps protect the brand while creating lasting relationships and loyalty through engagement and service.

To deliver world-class service our employees must be trained in a world-class way. To make that happen the Training Specialist role will create Fun Reliable Knowledgeable and Engaging training experiences through systematic execution of our global training strategy. A high priority for this role will be post induction training which will ensure employees receive the best ongoing support in their career journey.

Do you have what it takes

• Demonstrable experience in developing training programs using the ADDIE methodology

• Understanding of digital training development with experience using Articulate 360 a distinct advantage.

• Experience within a contact centre is essential

• Prior experience in instructional design and training material content creation for both face to face and virtual training

• Working in a global organisation you will occasionally work outside of normal working hours to facilitate training or attend meetings. early or late meetings or trainings.

• Adept at developing strong working relationships with colleagues and other teams across the business all over the world

• Brings a creative innovative and change ready mind to the training atmosphere

• Fast agile thinker

• Has a continuous improvement mindset and is ready to challenge the status quo while always striving for improvement innovation and taking action on those ideas

#LI-JA1

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.