Senior Software Engineer (React, JavaScript, REST)
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Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Join us at Zendesk where were on a mission to power exceptional service for every person on the planet. Were accelerating that ambition by building products rooted in AI automation and intelligent customer experiences because behind every interaction lies an opportunity to make a human connection.
Zendesk is establishing a world-class Research & Development centre in Pune and is hiring a Senior Software Engineer to design and build scalable reliable systems that power AI-enabled customer this role youll own meaningful components end-to-end mentor peers and partner with Product and Design to deliver high-impact features that help Zendesk scale.
Summary
As a Senior Software Engineer you will drive the design and delivery of medium-to-large features and services. Youll be expected to contribute high-quality code make strong design decisions improve system reliability and performance and help develop others through mentoring and technical leadership. Success means shipping customer-focused solutions with strong operational readiness and measurable impact.
What youll be doing
Design build and maintain robust scalable microservices and APIs (Java 11 Vert.x) taking non-trivial features from proposal through implementation testing deployment and production monitoring.
Develop and integrate frontend features (TypeScript/JavaScript React) and ensure seamless secure API connectivity (REST GraphQL) between frontend and backend.
Drive architecture and system design discussions; propose pragmatic solutions that balance speed scalability long-term maintainability and operational cost.
Instrument systems and improve reliability: define SLOs/SLIs lead post-incident reviews reduce operational toil and troubleshoot performance and scalability bottlenecks.
Produce clear well-tested code and maintain comprehensive automated tests CI/CD pipelines and maintainable documentation to ensure production readiness.
Advocate and implement modern engineering practices: reactive programming observability security-by-design performance profiling automated deployments and infrastructure-as-code.
Lead code reviews provide constructive feedback mentor engineers and cultivate a high-performing learning-focused team culture.
Collaborate closely with Product Design QA DevOps/SRE and frontend teams to align priorities APIs and cross-team dependencies and to deliver smooth user experiences.
Contribute to hiring onboarding and defining success criteria for new hires (first 90/180 day outcomes); influence technical strategy and roadmap for sustainable scalable infrastructure.
What you bring to the role
4 years of professional software engineering experience including at least 2 years in fullstack development (Frontend Heavy) and 1 years with seniorlevel ownership of production systems.
Strong computer science fundamentals: data structures algorithms concurrency and system design.
Proficient in JavaScript/TypeScript and React for frontend development; 3 years handson backend experience in Java (preferred) or Go or Python.
Proven track record delivering microservicesbased applications at scale and designing scalable maintainable services on cloud platforms (AWS GCP or Azure).
Handson experience with APIs (REST gRPC GraphQL) containerization (Docker) orchestration (Kubernetes) CI/CD and automated testing practices.
Practical experience with observability (metrics logs tracing) performance profiling production monitoring and incident response.
Solid experience with relational and NoSQL databases (e.g. PostgreSQL MySQL MongoDB) and caching systems (e.g. Redis).
Strong analytical and debugging skills; able to produce clear technical documentation and explain complex tradeoffs to technical and nontechnical audiences.
Collaborative growthminded teammate who mentors others practices agile development and demonstrates product empathy in engineering decisions.
Basic qualifications
Bachelors or Masters degree in Computer Science Engineering or equivalent practical experience.
6 years of professional software engineering experience building production services.
Experience shipping cloud-native applications and working with production monitoring and incident-response practices.
Strong coding proficiency in at least one production language (examples: Go Java Python Ruby TypeScript) and comfortable in a Linux environment with Git.
Preferred qualifications
Experience building or integrating AI/ML-driven features or data-driven systems in production.
Solid background in distributed systems performance optimization and capacity planning.
Familiarity with infrastructure as code service meshes and modern observability stacks (Prometheus Grafana Jaeger/Zipkin OpenTelemetry).
Track record of mentoring engineers and contributing to hiring and technical onboarding.
Open-source contributions relevant side projects or published technical writing are a plus.
Location
Pune India hybrid working model aligned with Zendesks local workplace policies.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior IC
