Customer Engagement Specialist

If youre a creative thinker eager to innovate and explore new possibilities we can support you as you champion organisational change.

• Shape meaningful change across Regional WA
• Work with senior stakeholders on highimpact projects
• $135693 Super with flexible Perth or Karratha location

About the role

Are you looking for a role where every day brings new challenges where you will work on unique regional water schemes and where your ability to influence senior stakeholders genuinely shapes outcomes for communities If so this opportunity is ideal for you. With the flexibility to be based in either Karratha or Perth you can choose the location that best suits your lifestyle and career goals.

As a Customer Engagement Specialist you will play a central role in supporting major change initiatives across Regional WA. This is not just a communications roleits a position where you become the bridge between the organisation customers regional communities and key industry groups. Your work will directly help customers understand changes navigate impacts and feel confident that their concerns are heard and addressed.

Youll collaborate with a wide range of internal teams including senior leadership maintenance and reliability operations and project groups ensuring consistent messaging and smooth delivery of change. Externally youll work with highprofile customers community groups peak bodies and other stakeholders to ensure strong relationships are built and maintained.

This role is perfect for someone who enjoys variety problemsolving and meaningful engagement. Youll help identify emerging issues resolve problems early and ensure business processes keep running efficiently especially in regional settings where customer relationships trust and clear communication are essential.

Alongside this youll represent the organisation in important discussions contribute to strategic planning and advocate for customer needs to help shape better outcomes across the state.

If youre passionate about working with people improving customer experience supporting community outcomes and influencing senior stakeholders this role offers a unique opportunity to make a real impact.

Who are we

When you join Water Corporation you play an important role for the people of WA. Our services are essential for life - everyday millions of Western Australians rely on us to deliver and manage water across our state.

If youre driven to make a meaningful contribution youve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home 9-day fortnight flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Manage Change Projects - Lead and support change initiatives across Regional WA making sure customers and communities understand whats happening.
• Work With Customers & Stakeholders - Build strong relationships help solve issues and make sure customer needs are heard and acted on.
• Improve Processes - Identify opportunities to improve customerrelated processes and help implement better ways of working.
• Support Business Planning - Provide customer insights that help shape planning communication strategies and decisionmaking.
• Lead Negotiations - Handle discussions and agreements with major customers and industry groups including sensitive or complex matters.
• Represent the Organisation - Attend meetings and forums on behalf of the organisation communicating clearly and advocating for customers where needed.
• Be a Leader - Model strong customer focus collaboration and accountability even without direct reports.

Your skills and experience

For this role we are looking for great talent with:

• Degree in business commerce engineering or equivalent experience in customer-focused project delivery and stakeholder management.
• Proven experience managing relationships with customers stakeholders and industry leaders.
• Understanding of the water industry including assets systems and regulatory requirements.
• Strong communication problemsolving negotiation and relationshipbuilding skills.
• Willingness to travel regularly and work outside normal business hours when required.

Ready to thrive as you shape WAs water future Apply today

If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

Applications close 5^th April 2026

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background including Aboriginal and Torres Strait Islander people people with disability women youth LGBTQIA folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form can contact a Recruitment Officer at or.

To read our diversity and inclusion statement please visit our website