Sales Coordinator (Maternity Cover)
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
The Sales Coordinator is responsible for supporting the sales team with administrative and operational tasks. This role involves maintaining client relationships managing correspondence preparing reports coordinating bookings and assisting with sales strategies to help achieve the hotels revenue goals.
The person in this position must be proactive have excellent interpersonal skills and possess a strong understanding of the hospitality industry to provide exceptional support to both clients and internal teams.
Responsibilities
Sales Support:
- Provide administrative support to the sales team including preparing quotes proposals and contracts for clients when necessary.
- Assist in the preparation and execution of sales presentations in coordination with the Marketing department and client proposals.
- Manage and follow up on leads and client inquiries to ensure timely follow-up and conversion.
- Maintain accurate and up-to-date records of sales activities including calls meetings and sales reports.
Client Relationship Management:
- Assist in managing existing client relationships by providing follow-up communication and maintaining customer satisfaction.
- Respond promptly to client requests inquiries and bookings when required.
- Coordinate site visits meetings and events for prospective and existing clients when necessary.
- Monitor client feedback and escalate any concerns or issues to the Sales Manager for resolution.
Booking Coordination:
- Coordinate room blocks group reservations and meeting/event bookings.
- Provide support in reviewing and finalizing group billing in coordination with the Groups and Events Manager adhering to the terms and conditions of the group contract.
- Ensure proper communication and coordination with the hotels operational departments (e.g. front desk catering housekeeping) to meet client requirements and event details.
- Ensure that booking systems are updated and accurate regarding reservations and sales activities.
Sales Reporting and Administration:
- Assist in preparing and generating regular sales reports including performance metrics and target progress.
- Track leads bookings and cancellations and ensure they are entered into the property management system (PMS) or CRM software.
- Collect data for sales forecasts market trends and competitor analysis.
- Help organize and maintain the sales database ensuring accurate and accessible information for the team.
Marketing and Promotion Support:
- Coordinate and support marketing initiatives and campaigns to promote the hotels services.
Customer Service and Communication:
- Serve as a point of contact for clients and internal departments ensuring timely and effective communication.
- Respond to client inquiries via phone email or in person with excellent customer service.
- Assist in handling any client complaints or concerns and liaise with the sales team to resolve them.
Administrative Tasks:
- Schedule appointments meetings and follow-ups for the sales team.
- Prepare and manage travel arrangements for sales staff when necessary.
- Organize and maintain sales documentation files and correspondence for easy retrieval.
Other Duties:
- Perform other tasks or duties as required by the Sales Manager or Director of Sales.
- Stay up to date on the hotels amenities services and market trends to better assist clients.
- Contribute to team efforts to achieve sales goals and improve overall performance.
Qualifications :
- Minimum of 12 years of experience in a sales or administrative role preferred ideally within the hospitality or luxury hotel industry.
- Experience with hotel reservation systems CRM software or sales tools is beneficial but not required.
- Fluency in Spanish is required; additional proficiency in English is preferred. Knowledge of additional languages will be considered an advantage.
- Strong organizational and multitasking skills.
- Excellent communication skills both verbal and written.
- Strong attention to detail and the ability to work under pressure to meet deadlines.
- Customer-focused with the ability to manage multiple client relationships simultaneously.
- Proficiency in Microsoft Office (Excel Word PowerPoint) and familiarity with sales software.
- Team-oriented with a positive attitude and a collaborative mindset.
- Ability to handle confidential and sensitive information with discretion.
Additional Information :
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
