Front Office Team Leader
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Pullman Auckland is looking for a talented and passionate Front Office Team Leader wishing to take the next step up in ones career and use their talent to create a vibrant culture within the Front Office team at the largest Accor property in New Zealand.
- Coaching the team to ensure that every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests
- Assist in the hotel Front Office Operations
- Establish on-going On the Job Training within the department to meet brand and service essentials using department procedure manuals as a base for all service procedures and training.
- Assisting in recruitment activities seeking staff who are passionate and have a natural inclination towards customer focused service.
Qualifications :
Whilst talent and attitude are our primary requirements ideally you also have:
- Previous Front Office experience is essential as well as a proven track record of managing and motivating a team
- Knowledge of Opera Cloud has its advantageous
- Exposure in a 4 or 5 star hotel environment
- Ability to remain calm and diplomatic when under pressure providing flexible solutions throughout
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Immaculate personal presentation and high level of communication both verbal &written
- Hold a Valid New Zealands Drivers Licence
- Ability to work a rotational roster including weekends
Additional Information :
Why join Pullman Auckland
Our People Culture
We are who we serve
We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic and multi-hyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
- Daily staff meals provided while on duty
- Accors Parental Leave Scheme
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
