(Associate) Director, Account Management
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.
Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.
Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.
What youll do
As the Head of Account Management you will be the strategic architect of our post-sale growth engine. Leading a department of 25 professionals through a layer of four direct managers you will define the GTM strategy for product adoption across our existing customer base. You arent just managing accounts; you are building the systems culture and leadership bench that will deliver exceptional commercial outcomes and scale our SME & Growth segment. This role is based in Sydney.
Responsibilities:
Leadership of Leaders: Lead coach and scale a high-performing organisation of 20 Account Managers and CSMs by directly managing and developing four Team Leads/Managers.
Develop and execute the GTM strategy to drive product adoption revenue growth and customer retention within the SME & Growth segment.
Build and maintain strong relationships with key clients serving as a trusted advisor and ensuring Airwallex solutions deliver transformational value.
Collaborate cross-functionally with Product Engineering Marketing and Revenue Operations to translate customer needs into product improvements and GTM initiatives.
Set and report on team goals focused on revenue product penetration and customer satisfaction; track KPIs and implement training programs to enhance performance.
Anticipate and resolve client issues mitigate risks to satisfaction and retention and act as the escalation point for complex challenges.
Champion Airwallexs operating principles and values acting as a role model and culture carrier across the business.
Who you are
Were looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory.
Minimum qualifications:
12 years of sales or account management experience with at least 8 years in leadership roles ideally in fintech payments consulting or investment banking.
Proven track record of building and leading high-performing teams to achieve ambitious commercial targets in a high-growth environment.
Highly analytical with the ability to drive strategic planning evaluate data and make informed decisions.
Deep understanding of the fintech and payments ecosystem including relevant regulations and digital transformation trends.
Exceptional communication negotiation and stakeholder management skills with experience engaging C-level executives.
Experience developing and executing GTM strategies driving product adoption and managing complex client portfolios.
Bachelors degree required; advanced degree in business finance or a related field is a plus.
Preferred qualifications:
Experience in consulting investment banking or high-growth technology environments.
Technical proficiency with CRM and analytics tools (e.g. Salesforce LookerI SQL).
Experience with API-based or SaaS product sales.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.
Required Experience:
Director
Key Skills
About Company
Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.
