Senior Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Stockholm
- Hybrid
Job Description
Ready to join the clear market leader and help pioneer the future of Invoice Lifecycle Management
If youre excited by growth inspired by innovation and want to be part of a company with a strong integrity and a supportive value-driven culture this is your opportunity to join the team thats taking Invoice Lifecycle Management to new heightsand reshaping the future of finance.
At Basware we didnt just create the electronic invoicewe revolutionized how the worlds largest organizations manage automate and control their Accounts Payable operations. Basware has already processed over $10 trillion invoicesensuring tax compliance eliminating errors and preventing fraud in jurisdictions across the globe.
Recognized as the #1 solution in our category by top analyst firms like Gartner Forrester and IDC Basware is trusted by more than 6000 customers worldwideincluding many of the most iconic global brands. Were proud to support their finance teams with mission-critical SaaS software that delivers clear and compelling value to CFOs and their organizations.
As a Senior Customer Success Manager you will be part of the Basware Customer Success organization focused on our strategic accounts. The role of Customer Success is to provide services that help Basware customers adopt optimize and accelerate the benefits of their Basware solutions and services.
This hybrid position is to join our Nordic team based out of our Stockholm office and will involve working with named strategic customers across multiple sectorstypically on a global scaleto ensure they realize maximum business value from their investment in Basware. Fully remote working can also be considered within other areas in Sweden.
The person we are looking for will need to have a strong focus and passion for driving adoption customer retention customer satisfaction and be comfortable playing a leading role when coordinating across Basware to deliver on success and improvement plans. You will also be comfortable speaking with all customer contacts at all levels from AP teams to the C suite.
Key job tasks & responsibilities:
Develop and implement strategies for customer success
- Create maintain and implement achievable customer success plans at any stage of the customer lifecycle. Continuously monitor measure guide and align both customer stakeholders and others within Basware to ensure tangible business outcomes are achieved and can be a reference
Act confidently as a networked purchase-to-pay practitioner and trusted advisor
- Be able to continuously collect and provide both customers and others within Basware valuable guidance on best practice industry trends and relevant benchmarks. Develop trusted relationships including at the c-level and engage to influence.
Ensure successful ramp-up and adoption of Basware solutions and services
- Provide guidance and steering decisions to the Basware and Customer implementation teams to ensure agreed upon business outcomes are met and/or mitigation strategies are activated
- Create implement and measure user and supplier adoption strategies linked to customers business outcomes. Actively measure adoption to identify and pursue opportunities. Work with customers and across internal teams including product owners to improve solutions and services and meet adoption objectives
- Identify opportunities where the customer would benefit from the use of additional Basware products. Work with the Sales teams in positioning the value and closing the sale of add on products and services
Manage operational activities to ensure success
- Be accountable for the successful delivery of success and service improvement plans working both cross-functionally and at times leading virtual teams to deliver agreed actions in a coordinated manner and to optimize the customer experience
- Deliver services designed to drive customer success including workshops coaching and profiling customers maturity across sourcing procurement and finance to identify opportunities
Deliver and support the development of success services
- Contribute to refining existing or develop new methodology frameworks and tools based on experience research and analysis
Cross collaborate with the Basware Sales teams
- Identify and create opportunities to grow the Basware pipeline
- Own the account in terms of renewals and upsells and actively drive these
Required Experience:
Manager
Key Skills
About Company
About the company Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sop ... View more
