German-Speaking Customer Experience Specialist
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Customer Experience Specialist Sports E-commerce Sofia Bulgaria
Introduction
A leading customer service provider is seeking a German-speaking Customer Experience Specialist for an on-site role in Sofia Bulgaria. You will join a dynamic multicultural team supporting a major brand in the sports e-commerce sector. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering high-quality support across multiple communication channels.
Responsibilities
- Multichannel Support: Provide exceptional customer service via voice chat and email.
- Issue Resolution: Ensure accurate and timely resolution of customer concerns while maintaining a high level of professionalism.
- Escalation Management: Handle complex or escalated cases with diplomacy empathy and a focus on customer satisfaction.
- System Management: Multitask across multiple internal systems and browser tabs simultaneously to find solutions.
- Collaboration: Work closely with colleagues and internal teams to enhance the overall customer experience.
- Quality Assurance: Deliver high-quality solutions that ensure the best possible outcome for every customer interaction.
Requirements
- Language Skills: Fluent in German and English (both spoken and written).
- Education: Completed high school diploma.
- Experience: Previous experience in a call center customer service or BPO environment is an advantage (comprehensive training is provided).
- Critical Thinking: Strong problem-solving skills and logical thinking abilities.
- Adaptability: Ability to manage multiple tasks effectively in a fast-paced work environment.
- Mindset: Positive solution-oriented and customer-focused attitude.
- Teamwork: A strong team player comfortable working in a diverse multicultural setting.
What is Offered
- Compensation: Very competitive salary (1700 eur/gross) with a performance bonus starting from the third month.
- Training: Fully paid training from day one.
- Benefits:
- Health and dental insurance.
- Food vouchers and transportation allowance.
- Co-financed sports card.
- Taxi vouchers for late-night shifts.
- Career Growth: Significant opportunities for development and advancement within the company.
- Work Environment: Above-standard social benefits and a progressive company culture.
This position is a great fit for someone looking to build an international career in the e-commerce sector while enjoying the benefits of living and working in Sofia.
