CALL CENTER REPRESENTATIVE
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position: Call Center Representative
Job Type: (Remote)
Jonesbororealtycompany is a leading real estate company in the Jonesboro area dedicated to providing exceptional service to our clients. We are seeking a highly motivated and customer-oriented Call Center Representative to join our team on a full-time basis.
As a Call Center Representative you will be responsible for handling inbound and outbound calls from clients providing information and assisting with inquiries and concerns. You will serve as the first point of contact for our company and your role will be crucial in maintaining our reputation for excellent customer service.
Responsibilities:
- Answer incoming calls from clients and provide information about our services and properties
- Make outbound calls to potential clients to promote our services and generate leads
- Listen to clients needs and concerns and provide appropriate solutions or escalate to the appropriate department
- Maintain accurate and detailed records of all interactions with clients in our database
- Follow up with clients to ensure their satisfaction and address any further needs or concerns
- Meet or exceed daily weekly and monthly call quotas
- Collaborate with team members to improve call center processes and procedures
- Stay up-to-date with company products services and promotions to provide accurate information to clients
- Handle confidential information with professionalism and discretion
Requirements:
- High school diploma or equivalent; college degree preferred
- Proven experience in a call center or customer service role
- Excellent communication skills both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and experience with CRM software
- Positive and professional attitude with a desire to provide outstanding customer service
- Ability to work full-time 40 hours per week including some evenings and weekends as needed
We offer a competitive salary and benefits package as well as opportunities for growth and development within our company. If you are a self-motivated and customer-focused individual looking to join a dynamic team we encourage you to apply for the Call Center Representative position at Jonesbororealtycompany.
