Account Manager, SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

About the role

As an Airwallex Account Manager you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customers needs and goals and how Airwallex can support them. You will be working in an incredibly fast paced scaling environment and providing resources across the EMEA business at a senior level evaluating and scaling Account Management strategy and working closely with Sales Marketing and Operations Leadership.

What you will do:

• Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex

• Own and develop a portfolio of accounts creating strategic account plans to expand Airwallex adoption and conducting regular QBRs

• Be an advocate for your customer and their voice inside of Airwallex

• Guide customers in maximizing the value of Airwallex products while providing insights into their markets and advising on strategies to drive growth

• Ability to understand technical requirements and craft solutions across multiple products

• Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales

• Ability to operate in a highly ambiguous and fast-paced environment

• Strong interest in technology and a deep understanding of the space

What you will bring:

• 4 years of proven account management/sales role preferably selling a technical product with track record of top performance

• Ability to manage complex sales in a highly consultative manner understanding strategies and applying value proposition

• Strong analytical skills / strategic experience - be comfortable reading and using data to build your strategy and QBRs

• Track record of managing multi-product accounts and crafting account plans

• Ability to understand complex technical problems with solid API knowledge

• Superior verbal and written communication skills in English is a must

• A positive attitude and tireless work ethic when encountering blockers to success whether external or internal

• Natural intelligence networking skills and problem-solving

• Start-up & Fintech experience preferred

• High education preferred (bachelors degree or other)

• Experience with Salesforce highly regarded

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Manager