ManagerAssociate, Issuing Risk Operations

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

As part of our Issuing Risk Operations team youll be responsible for strengthening our global issuing risk control strategy driving key strategic initiatives across the globe and striving for the right balance of business growth customer experience as well as our risk control bottom line. You are a self-starter and independent thinker with exceptional analytical and communication skills capable of solving complex problems that will drive the evolution of our business.

Responsibilities:

1. Serve as a key contributor to our Issuing risk strategy through risk alert management fraud analysis and dispute management;

2. Responsible for improving risk settings and drive better customer outcomes with respect to fraud management;

3. Manage fraud detection capabilities and ensure that customer and business impacts are mitigated;

4. Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response;

5. Support the launches of new products and use cases from a fraud / risk perspective;

6. Manage SLAs and deadlines to meet team and company goals;

7. Responsible for deepening relationships with key stakeholders across the Issuing business;

8. Ensure adherence to local and Global Compliance policies and procedures.

Qualifications:

1. Experience in managing card payment fraud including (but not limited to) dispute management developing and creating fraud rules and alerts;

2. The willingness to learn new processes and develop skills at a fast pace;

3. Strong sense of ownership with attention to details;

4. Strong analytical skills including excel business intelligence tools. and SQL;

5. Bachelors Degree or equivalent in relevant fields: Finance Business Technology;

6. Experience working in a global environment strongly preferred;

7. Experience in FinTech or start-up experience is strongly preferred.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Manager