Customer Care Specialist

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.

Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.

Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.

Job Summary:

The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services.

Primary Duties & Responsibilities:

• Work as a member of the Commercial Unit reporting to a Commercial Manager and acting as a trusted partner to Sales Technical Operations and Marketing teams to deliver a seamless customer experience.
• Collaborate daily withNew Account Managers (NAMs)Strategic Account Managers (SAMs)Technical Specialists and Operations staff to support customer success and drive commercial growth across assigned accounts.
• Take ownership ofexisting customer relationships ensuring proactive account management ongoing engagement and a consistently high level of service across your portfolio.
• Champion customer growth byintroducing new testing certification and service offeringshelping customers expand their use of CSA Group services while aligning solutions to their evolving needs.
• Support the sales process by providingtimely accurate preliminary informationto prospective customers and existing clients ensuring a smooth transition from inquiry to quote to service delivery.
• Actively promoteCSA Group servicesby engaging with current customers who may be using competitor laboratories or certification bodies positioning CSA Group as a valueadded trusted partner.
• Contribute market insight and customer feedback to the Commercial Unit to help identifynew business opportunities emerging markets and areas of strategic focusfor CSA Group TIC services.
• Work closely with the Sales team tosupport and accelerate new business growth ensuring consistent followup coordination and customer satisfaction throughout the sales cycle.
• Partner directly with customers to deliverresponsive support on inquiries quotations and service coordinationwithin an assigned territory balancing speed accuracy and customer care.
• Proactively engage existing customers to promoteCSA Group testing certification and Special Inspection / Field Evaluation services while seamlessly connecting customers with internal experts when additional services are required.

Education and Experience:

• Post-secondary education required
• 2-4 years of Sales or Marketing experience
• Understanding of Salesforce and Workday preferred
• Knowledge of the safety certification industry
• Computer proficiency in Word Excel PowerPoint Microsoft Outlook and database applications
• Excellent verbal and written English communication skills
• Excellent phone and customer service skills
• Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests

CSA Group is an Equal Opportunity Employer and is committed to diversity equity and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities and differences are respected and valued. Please contact us at if you require accommodation in the interview process.