Customer Service Specialist – German Speaker – Lisbon
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Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Specialist German Speaker (Fraud & Investigations) Lisbon
Location: Lisbon Portugal
Start Date: 09 April 2026
Work Model: On-site
Employment Type: Full-time
Job Overview
We are hiring a German-speaking Customer Service Specialist to join a fast-paced e-commerce environment in Lisbon with a focus on fraud prevention and investigations.
In this role you will analyze customer cases identify suspicious activities and support the resolution of fraud-related issues while ensuring high service standards.
Key Responsibilities
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Handle customer inquiries related to account activity and transactions
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Investigate potential fraud abuse or suspicious behavior
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Gather and analyze data from multiple sources to support investigations
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Document findings accurately following internal guidelines
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Resolve cases efficiently while maintaining quality standards
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Escalate complex or sensitive cases when required
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Ensure compliance with internal policies and procedures
Requirements
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Native or fluent German (C1C2 level)
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Good command of English (B2 or higher)
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Minimum 2 years of experience in customer service or e-commerce fraud/investigation
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Experience in fraud abuse or cybercrime investigations is a plus
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Strong analytical and problem-solving skills
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Detail-oriented with excellent organizational abilities
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Ability to work with Microsoft Word and Excel
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Calm and professional approach when handling disputes
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Proactive mindset with a focus on continuous improvement
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Ability to work rotational shifts (08:0023:00 MondaySunday)
Whats Offered
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Full-time on-site contract in Lisbon
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Salary: 1100 x14 months 100 x11 months
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Welcome bonus: 1500
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Paid training and onboarding
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Stable and international work environment
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Career growth opportunities
Apply Now
If you have experience in customer service or fraud investigation and are ready for a new challenge in Lisbon apply today.
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