Customer Support Specialist – French Speaker – Porto
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Specialist French Speaker Porto
Location: Porto Portugal (within 30 km radius)
Start Date: ASAP
Schedule: Monday to Saturday Shifts between 07:00 19:00
Work Model: On-site
Employment Type: Full-time
Job Overview
We are looking for a French-speaking Customer Support Specialist to join an on-site team in Porto.
In this role you will assist customers across multiple channels providing support on subscriptions billing technical issues and general inquiries while ensuring a high level of customer satisfaction.
Key Responsibilities
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Handle customer inquiries via phone email and chat
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Assist with subscription management and billing-related questions
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Provide technical troubleshooting and support
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Deliver clear and accurate information to customers
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Log and track all interactions in internal systems
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Escalate complex issues when necessary
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Ensure timely resolution in line with service standards
Requirements
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Native or fluent French (C1C2 level)
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Good command of English (B2 or higher)
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Strong communication and problem-solving skills
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Customer-oriented mindset
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Ability to work rotational shifts (07:0019:00 MondaySaturday)
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Must be based within 30 km of Porto
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Previous customer service experience is a plus
Whats Offered
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Full-time on-site contract in Porto
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Competitive salary package
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Paid training and onboarding
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Stable and supportive work environment
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Career growth opportunities
Apply Now
If you are a French speaker based near Porto and ready to start immediately apply today.
Key Skills
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- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
