Wholesale Service Centre Team Leader

Circa38813(Depending on skills & experience)

Permanent/ Part Time/ Job Share /18.5Hours per week (with a working pattern of two full days & one half dayper week specific day preferences to be discussed at interview)

Make every drop of your potential count!

The Wholesale Service Centre (WSC) is the single point of contact for all competitive retail-to-wholesale enquiries ensuring a level playing field between Anglian Waters own retail arm and all other retailers. As the market evolves the WSC will continue to expand and adapt its services to align with industry reforms and regulatory requirements.

As a Wholesale Service Centre Team Leader (WSCTL) you will lead a team offourmulti-skilled advisers supporting activities related toInsetappointments Water Supply Licensees wholesale billing Maximum Daily Demand (MDD) management and future market code requirements. You will foster a high-performance culture ensuring equivalent consistent service to all retailers while supporting the transformation of our wholesale operations.

Whatyoullbe doing

Lead develop and support a team of Wholesale Service Centre Advisers fostering a high-performance culture

Plan day-to-day activitiesmonitorperformanceand deliver coaching to team members

Ensure equivalent handling of all retailer enquiries within agreed service levels

Oversee MDD monitoring and ensure compliance with the Wholesale MDD Exceedance Policy

Supportwholesale billing tariffupdatesand liaison with internal teams on billing queries

Coordinate service obligations acrossnew appointment and variationbulk supply discharge bulktransfersand Water Supply Licensee agreements

Support switching activity and coordinate service levels fornew appointment and variationenquiries

Validate coordinate and process logger and metering requests

Develop and improve management information forecasting processes and operational reporting

Organiseand deliver trainingdevelopmentand recruitment activities

Ensureaccuratemaintenance of business customer databases and ensure use ofSAPSalesforceand other key systems

Promote continuous improvement challenging processes andidentifyingopportunities for efficiency and effectiveness

MaintainHealth & Safety standards and lead safety culture within the team

Whatwerelooking for

Understanding of competition within the water industry and non-household market reforms

Experience in a Team Leader or supervisory role with strong people management capability

Working knowledge ofSAP(billing job creation account management)

Experience in B2B service delivery billing servicesupportor metering

Strong communicationand influencing skills able to work across business units

ProficiencyinSAP Salesforce MS ExcelGISand wider business systems

Self-starter able to work independently and manage competing priorities

Ability to interpret regulatory requirements and apply them consistently

Strong data accuracy attention to detail and awareness of confidentiality

Benefits

As a valued employee youll be entitled to:
26 daysannual leave plus bank holidays (increasing with length of service)
Flexible working options
Private health care
Competitive pension scheme Anglian Water double-matches your contributions up to 6%
Life assurance at eight times your salary
Annual bonus
Personal medical assessments
Virtual GP service
Cancer screening
Financial wellbeing support and salary finance benefits
Lifestyle Savings including discounts on retail travel and utilities
Employee AssistanceProgramme
Volunteer days
Environmental and wellbeing initiatives

InclusionatAnglian Water

Werecommitted to creating a workplace where everyone feels they belong.Wereproud signatories of the Social Mobility Pledge Race at Work Charter and Armed Forces Covenant andwerea Disability Confident employer.

Closing Date:6/04/2026

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