Group Housing Coordinator Hilton Chicago

EOE/AA/Disabled/Veterans

• Coordinate group room reservations and related functions with in-house departments affiliates and outside group contacts.
• Provide and maintain sincere courteous and knowledgeable service to all guests and team members.
• Be proficient in all areas of reservations and general operations of the hotel.
• Utilize the internal reservation system to manage reservation inventory.
• Maintain ownership of group blocks including pickup numbers reservation methods billing and proper treatment of VIP guests.
• Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Read and visually verify information in a variety of formats.
• Perform other reasonable job duties as requested.

The Benefits

The hourly rate is $26.50

Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible Team Members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family

• Best-in-Class Paid Time Off (PTO)

• Complimentary Meals in the Team Member Restaurant

• Complimentary Access to the Hotel Athletic Club

• Go Hilton Hotel Discount program: 100 nights of discounted hotel stays

• Mental health resources including Employee Assistance Program subject to eligibility

• Parental leave to support new parents

• 401K plan and company match

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Continuing Education opportunities

• Career growth and development

• Recognition and rewards programs

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!