Senior Business Process Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Own and transform end-to-end Demand-to-Retention (D2R) processes across the full go-to-market lifecycle driving alignment and efficiency from initial demand generation through to customer retention. This is a highvisibility role that partners cross-functionally with Go-To-Market Finance IT and Deal Desk teams to optimize revenue operations. The position focuses on standardizing processes modernizing systems and building scalable frameworks that support sustainable growth. Play a key role in shaping how revenue flows across the business balancing commercial growth objectives with operational efficiency and governance.
About the Team
The team sits within Zoom Video Communicationss Go-To-Market and Revenue Operations function. They work cross-functionally with Sales Finance Legal Customer Operations and IT to build a scalable compliant and data-driven revenue engine. Focused on process excellence and systems strategy the team enables scalable Go-To-Market growth and efficient revenue management.
Responsibilities
Managing D2R processes such as lead-to-opportunity quote-to-cash renewals and expansion while analyzing sales forecasting pipeline health and conversion metrics to enhance efficiency and accuracy.
Designing and improving workflows controls and business rules
Partnering with Go-To-Market and Finance on pricing deal structure and new sales motions
Identifying gaps and driving process and system improvements
Translating business needs into Salesforce/CPQ requirements and support delivery
Operationalizing policy through scalable processes and governance controls
Supporting enablement and adoption of new processes and tools
What were looking for
Hold qualifications in Business Finance or a related field. Advanced education in these areas is advantageous.
8 years in Go-To-Market Ops RevOps or Business Process roles
Have proven experience in Salesforce CRM (SFDC) and various tools (e.g. Leadspace LeanData Clari ZoomInfo Zuora or any CPQ tools Lusha or comparable platforms).
Have good experience with D2R processes in a SaaS environment
Have good knowledge of Salesforce (SFDC) and familiarity with CPQ
Have proven ability to drive cross-functional initiatives and system enhancements
Have good analytical communication and stakeholder management skills
Have experience in scaling or SOX-compliant environments is advantages
Be flexible to support APAC EU and US EST time zones with availability until at least 10 PM/11PM IST
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.
Our Commitment
At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.
If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.
Required Experience:
Senior IC
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more
