Customer Service Representative, CSR
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Call Center Customer Service Representatives
Onsite in Austin TX
Pay Rate: $20/hr.
Temporary to Hire Opportunity
Position Overview
Offering: Health
Process: Provider Network
Candidates must meet the following priority requirements for consideration:
- Must have at least 6 months of recent high-volume call center or contact center experience
- This experience must be within the last 12 months
- The client strongly prefers the candidates most recent role being in a call center environment
- Must have direct experience as a Call Center Customer Service Representative
- Must be a local candidate able to work onsite in Austin Texas
- Must have no visa restrictions
Required Skills
- Minimum of 6 months of recent high-volume inbound contact center experience
- Proficiency with Microsoft Office
- Strong ability to multitask in a fast-paced environment
Key Responsibilities
- Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM
- Schedule change requests cannot be accommodated during the first 90 days
- Provide unbiased assistance to Medicaid providers and clients regarding eligibility medical claim status and other program-related questions
- Support problem resolution as needed
- Respond to inbound phone inquiries promptly courteously and concisely
- Document all interactions in clear accurate and concise online logs
- Transfer callers to other call center units when appropriate
- Meet individual attendance performance and quality standards
- Perform other duties as assigned by management
- Maintain strict adherence to attendance and performance metrics
Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job!
MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Required Experience:
Unclear Seniority
Key Skills
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
